1. IMMIGRATION AND REFUGEE BOARD OF CANADA CANADA’S REFUGEE PROTECTION HEARING PROCESS WORKSHOP ON PROTECTION AND DURABLE SOLUTIONS WITHIN MIXED MIGRATORY FLOWS AUGUST 11-13 2008, SAN JOSE, COSTA RICA IRB/CISR 528 (02/07)

2. 2 FOUNDATION  PRINCIPLES OF FUNDAMENTAL JUSTICE INDEPENDENCE  INDEPENDENT INSTITUTION  INDEPENDENT DECISION-MAKING

3. 3 INTEGRITY OF APPOINTMENTS  RIGOROUS SELECTION PROCESS  DIVERSITY TRAINING AND EVALUATION  TRAINED DECISION-MAKERS  TRAINING PROGRAM AND TOOLS  PERFORMANCE EVALUATIONS

4. 4 THE PROCESS  NATURAL JUSTICE  FAIRNESS VS. EFFICIENCY

5. 5 THE PROCESS: PRE- HEARING PREPARATION  INITIAL SCREENING  GEOGRAPHIC SPECIALIZATION  CASE PREPARATION  RESEARCH DIRECTORATE  DISCLOSURE

6. 6 THE PROCESS: THE HEARING  EXPEDITED PROCESS  FAST-TRACKING OF SIMPLE CLAIMS  FULL HEARINGS

7. 7 FULL HEARINGS  NON-ADVERSARIAL PROCESS  INFORMAL, QUICK, AND FAIR  RIGHT TO BE HEARD  RIGHT TO COUNSEL  ASSISTANCE TO UNREPRESENTED CLAIMANTS  MINORS  VULNERABLE CLAIMANTS

8. 8 DECISIONS  REASONS REQUIRED  ORAL REASONS  CONCISE REASONS

9. 9 QUALITY, CONSISTENCY EFFICIENCY  INDEPENDENCE VS. CONSISTENCY  TRACKING VARIATIONS  COUNTRY-OF-ORIGIN INFORMATION PACKAGES  MEMBER EXCHANGES  REASONS DATABASE  LEGAL REVIEW OF REASONS  CHAIRPERSON’S GUIDELINES  JURISPRUDENTIAL GUIDES  PERSUASIVE DECISIONS  FEDERAL COURT REVIEW

10. 10 EFFICIENCY  SPECIALIZED BOARD OF INQUIRY  CHAIRPERSON’S ACTION PLAN  INTEGRATED CASE MANAGEMENT SYSTEM