1. Prepared by: Natasha Koshelkova

2. If all you have is a hammer, everything looks like a nail. Bernard Baruch

3. Troubleshooting is solving problems.

4. All problems can be divided into two big groups:  EVERYDAY PROBLEMS  BUSINESS PROBLEMS

5. From the point of view of a problem source we can name: INSIDE PROBLEMS

6. OUTSIDE PROBLEMS

7.  with immediate effect

8.  with deferred effect

9. small and simple problems

10. large-scale, complex problems

11. financial problems technological problems problems with staff strategic problems IT problems

12.  obvious solutions

13.  implicit solutions or ?

14.  “old” problems

15.  “new” problems

16.  1. Identify a problem.  4. Select strategy.  2. Research and analyze information.  5. Control strategy implementation.  3. Set goals and objectives.  6. Evaluate results.