1. NEW EDUCATOR ORIENTATION DEVELOPING SKILLS TO WORK WITH DIVERSE PEOPLE SEPTEMBER 29, 2010

2. Expectations of the Public Provide leadership for programs Be available and responsive Provide information or direction upon request Project professional image

3. Expectations of the Public Positive influence/role model for youth Well respected in community Work well with organized groups

4. Expectations of the Public Unrealistic Be present for every phone call or office visit Always be available for clientele visits in the field/county Help select the Grand Champion animal project for 4-H members

5. Expectations of the Public Unrealistic Transport livestock projects for shows Provide personal services, i.e. Graft pecans, take soil or forage samples, prune fruit or ornamental trees Participate in every OHCE activity

6. Expectations of the Public Unrealistic Manage fairgrounds Say yes to every request Settle legal disputes

7. Expectations of Employers Professionals agree to meet competencies Teamwork is mandatory Agree to be held accountable Clientele satisfaction is a high priority

8. Expectations of Employers Demonstrate professional growth Work for the common good of the organization Continual investment by employee to gain skills and become a better employee

9. Development of Skills “Firms should hire for attitude and train for skill. Skills you can teach but attitudes and character are inherent.” David Maister

10. Ten Most Desirable Qualities Effective communicator “How well we communicate is determined not by how well we say things, but how well we are understood.” Andrew Grove Self Motivated Team Player Leadership Skills Academic Achievement

11. Ten Most Desirable Qualities Interpersonal Skills Flexibility/AdaptabilityHonesty/Integrity Technical Skills Work Ethic and Analytical/Problem Solving

12. Basic Business Advice for Success Listen to Clients “I remind myself every morning: Nothing I say this day will teach me anything. So, If I’m going to learn, I must do it by listening.” Larry King Provide Outstanding Service Embrace Teamwork Demonstrate Interest Be Caring and Helpful

13. Working With People “If you truly want to be effective in today’s world, if you sincerely want to understand other people, it seems absolutely critical that we accept the reality that all these people out there who are different from the way we are, are just as right, correct and normal as us.” Morris Massey

14. Keys to Working With People Don’t criticize, condemn or complain “The deepest urge in human nature is the desire to be important” Dr John Dewey

15. Keys to Working With People “I am hearty in my approbation and lavish in my praise” Charles Scwab “The only way on earth to influence other people is to talk about what they want and show them how to get it” Dale Carnegie

16. Keys to Working With People “If there is any one secret of success, it lies in the ability to get the other persons point of view and see things from that person’s angle as well as your own” Henry Ford Smile

17. Keys to Working With People Remember that a persons name is to that person the sweetest and most important sound in any language. Be a good listener. People are a hundred times more interested in themselves and their wants and problems than they are in your wants and problems.

18. Keys to Working With People “Tact is the ability to describe others as they see themselves”. Abraham Lincoln

19. Keys to Working With People “The deepest principle in human nature is the craving to be appreciated” William James SAY THANK YOU!!!

20. How to Work With People The only way to get the best of an argument is to avoid one. “Better give your path to a dog than be bitten by him. Even killing the dog will not cure the bite” Abraham Lincoln

21. How to Work With People Welcome the disagreement Distrust your first instinctive impression Control your temper Listen first Look for areas of agreement Be honest Promise to think over your opponent’s ideas and study them Thank your opponent sincerely for their interest Postpone actions

22. How to Work With People “Nothing gives one person so much advantage over another as to remain cool and unruffled under all circumstances”. Thomas Jefferson

23. How to Work With People The person who asks the most questions controls the conversation Let the other person do most of the talking Talk about your own mistakes before correcting others

24. Leadership can’t be claimed like luggage at the airport. Leadership can’t be inherited, even though you may inherit a leadership position. And leadership can’t be given as a gift – even if you’ve been blessed with an abundance of leadership skills to share with someone else. Leadership must be earned by mastering a defined set of skills an by working with others to achieve common goals.” David Cottrell

25. Excellent References How to Win Friends and Influence People Dale Carnegie See You at the Top Zig Ziglar Managing Challenging Situations and People Williams & Daugherty

26. QUESTIONS?

27. How to Work With People “How far you go in life depends on your being tender with the young, compassionate with the aged, sympathetic with the striving, and tolerant of the weak and the strong. Because someday in life you will have been all of these.” George Washington Carver