1. Copyright © 2014 by The University of Kansas Influencing People

2. Copyright © 2014 by The University of Kansas Influence: The ability to persuade someone to act or think in the way you want.

3. Copyright © 2014 by The University of Kansas Elements of influence Communicator Message Audience

4. Copyright © 2014 by The University of Kansas Laying the groundwork Network. Understand credibility counts. Be trustworthy. Be open and flexible. Speak up! Remember people hear what they want. Don't expect overnight results.

5. Copyright © 2014 by The University of Kansas Tactics for influencing others: Use comparison. Give something away. Get people in the habit of saying yes.

6. Copyright © 2014 by The University of Kansas Influencing others: Decide what you want Decide who to influence Be friendly Know the wants and beliefs of your audience Emphasize common points Admit being wrong Inoculate your audience Use logic and emotion Explain the benefits Use repetition Avoid argument Make it simple Thank the audience

7. Copyright © 2014 by The University of Kansas When things get difficult: Keep things in perspective. Keep emotions in check. Don't get personal. Understand their behavior. Change your tactics. Take a break. Come back to points of disagreement. Find other outlets. Consider using a mediator. Know when to retreat.