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Troubleshooting III: My session data won’t save, I get error messages when I try to use it to generate reports, it takes too long to save my session data,

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Presentation on theme: "Troubleshooting III: My session data won’t save, I get error messages when I try to use it to generate reports, it takes too long to save my session data,"— Presentation transcript:

1 Troubleshooting III: My session data won’t save, I get error messages when I try to use it to generate reports, it takes too long to save my session data, my tpz file is corrupt… Gerald Bergtrom Learning Technology Center University of Wisconsin – Milwaukee October, 2005 Edited by Tanya Joosten, Alan Aycock, Susan Gifford

2 Problem It takes too long to save my session data. My Session won’t save. I get error messages when I try to use my tpz file to generate a report My tpz file occupies 0 (zero) bytes of memory. Possible Causes -You’re trying to save your session to a flash drive. -Your file is very large. -There’s no memory left where you are trying to save the tpz file (e.g., your X- or flash drive. File was corrupted in saving; save was ended prematurely. You tried to save the session to a location that was full. Solution -Save somewhere on the hard drive and then copy saved file to the flash drive. -Be patient. Delete files from the save destination, e.g., the X-drive. Send the tpz file to the LTC to see if it can be salvaged. There is no fix – your data for the session is lost.

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