1. Pre-Show, the session will start shortly Save Time & Increase Profits with Real Time! Pre-show Webinar will begin shortly

2. Pre-Show, the session will start shortly “Real Time is much easier and faster than going through a Web site....you don't have to login in or type in a policy number to get policy info.” Ivette Matos, Account Representative Allan M. Block Agency, Inc., Tarrytown, N.Y.

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6. 2009 Agency Survey Highlights 20082009 Management System90%98% Real Time Service 54%67% (e.g. inquiry, endorsements) Real Time PL Rating43%56% Real Time CL Rating18%19% 1,600 responses These numbers show continued increase in Real Time Tools!

7. Pre-Show, the session will start shortly Real Time Transaction Type20082009 Billing Inquiry – Personal Lines87%88% Policy Inquiry – Personal Lines82%85% Billing Inquiry – Commercial Lines75%73% Claims Inquiry – Personal Lines70%71% Policy Inquiry – Commercial Lines69% Claims Inquiry – Commercial Lines60%

8. Pre-Show, the session will start shortly Real Time Transaction Type20082009 Automatic Logon to Carrier Website58%57% Endorsement Processing – Personal Lines55%59% Loss Runs – Commercial Lines48%47% Endorsement Processing – Comm’l Lines34%35% Loss Runs – Personal Lines27%26% Submission of First Notice of Loss22%25%

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12. On Real Time Time Savings: “The implementation of real-time inquiries in our agency has freed up 5.5 hours per month per CSA! “We are using that time savings to institute a formal contact program to reach out to our best customers and truly be trusted advisors to them! “It is very important for the agency principal to set the direction for the agency to use Real Time and to require that all use it.” Mark Stolly Stolly Insurance Group, Lima, Ohio

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24. Growth in Commercial Lines Download Agent-Carrier Pairs Personal lines is over 170,000 partners 14% increase in CLDL

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35. Connecticut, New Hampshire, New Jersey and New York Brought to you by…

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38. http://eddiesays.org/