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ITIL Intermediate Service Offerings and Agreements -SOA- eLearning plus exam prep 1 We offer a fully accredited, self- managed eLearning https://store.theartofservice.com/itil-intermediate-service-offerings-and-agreements-soa-elearning-plus-exam-prep.html

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Presentation on theme: "ITIL Intermediate Service Offerings and Agreements -SOA- eLearning plus exam prep 1 We offer a fully accredited, self- managed eLearning https://store.theartofservice.com/itil-intermediate-service-offerings-and-agreements-soa-elearning-plus-exam-prep.html"— Presentation transcript:

1 ITIL Intermediate Service Offerings and Agreements -SOA- eLearning plus exam prep 1 We offer a fully accredited, self- managed eLearning https://store.theartofservice.com/itil-intermediate-service-offerings-and-agreements-soa-elearning-plus-exam-prep.html

2 ITIL Intermediate Service Offerings and Agreements -SOA- eLearning plus exam prep 1 that provides you with all the relevant knowledge you need to pass your Service Offerings & Agreements exam and gain your certification. Your trainer is on standby via the forum, with response times up to 24 hours. https://store.theartofservice.com/itil-intermediate-service-offerings-and-agreements-soa-elearning-plus-exam-prep.html

3 ITIL Intermediate Service Offerings and Agreements -SOA- eLearning plus exam prep 1 The $499.95 eLearning plus package contains: https://store.theartofservice.com/itil-intermediate-service-offerings-and-agreements-soa-elearning-plus-exam-prep.html

4 ITIL Intermediate Service Offerings and Agreements -SOA- eLearning plus exam prep 1 Unlimited access to study guide/textbook eBook https://store.theartofservice.com/itil-intermediate-service-offerings-and-agreements-soa-elearning-plus-exam-prep.html

5 ITIL Intermediate Service Offerings and Agreements -SOA- eLearning plus exam prep 1 45 Days access to online material, including: https://store.theartofservice.com/itil-intermediate-service-offerings-and-agreements-soa-elearning-plus-exam-prep.html

6 ITIL Intermediate Service Offerings and Agreements -SOA- eLearning plus exam prep 1 iPad/iPhone compatible, instructor-led presentations, watchable at your convenience https://store.theartofservice.com/itil-intermediate-service-offerings-and-agreements-soa-elearning-plus-exam-prep.html

7 ITIL Intermediate Service Offerings and Agreements -SOA- eLearning plus exam prep 1 Exercises & sample exams, designed to reinforce knowledge and prepare you for the exam https://store.theartofservice.com/itil-intermediate-service-offerings-and-agreements-soa-elearning-plus-exam-prep.html

8 ITIL Intermediate Service Offerings and Agreements -SOA- eLearning plus exam prep 1 45 Days access to exam preparation eLearning course (Exam style practice questions and sample exam) https://store.theartofservice.com/itil-intermediate-service-offerings-and-agreements-soa-elearning-plus-exam-prep.html

9 ITIL Intermediate Service Offerings and Agreements -SOA- eLearning plus exam prep 1 Access to support forum - with trainer on standby (expected response time up to 24 hours) https://store.theartofservice.com/itil-intermediate-service-offerings-and-agreements-soa-elearning-plus-exam-prep.html

10 ITIL Intermediate Service Offerings and Agreements -SOA- eLearning plus exam prep 1 *Consider upgrading to receive advanced trainer support for an extra fee. https://store.theartofservice.com/itil-intermediate-service-offerings-and-agreements-soa-elearning-plus-exam-prep.html

11 ITIL Intermediate Service Offerings and Agreements -SOA- eLearning plus exam prep 1 Find out more about it here. https://store.theartofservice.com/itil-intermediate-service-offerings-and-agreements-soa-elearning-plus-exam-prep.html

12 ITIL Intermediate Service Offerings and Agreements -SOA- eLearning plus exam prep 1 *Didn't pass your exam on the first go? No problem. If you've got exam insurance we'll cover the cost of your resit. Read the https://store.theartofservice.com/itil-intermediate-service-offerings-and-agreements-soa-elearning-plus-exam-prep.html

13 ITIL Intermediate Service Offerings and Agreements -SOA- eLearning plus exam prep 1 terms and conditions here https://store.theartofservice.com/itil-intermediate-service-offerings-and-agreements-soa-elearning-plus-exam-prep.html

14 ITIL Intermediate Service Offerings and Agreements -SOA- eLearning plus exam prep 1 Course Description: https://store.theartofservice.com/itil-intermediate-service-offerings-and-agreements-soa-elearning-plus-exam-prep.html

15 ITIL Intermediate Service Offerings and Agreements -SOA- eLearning plus exam prep 1 This online learning course immerses learners in the practical aspects of the ITIL Service Lifecycle and processes associated with the Service Offerings and Agreements of services and service delivery. https://store.theartofservice.com/itil-intermediate-service-offerings-and-agreements-soa-elearning-plus-exam-prep.html

16 ITIL Intermediate Service Offerings and Agreements -SOA- eLearning plus exam prep 1 The main focus of this course is on the SOA process activities and supporting methods and approaches to executing these processes in a practical, hands-on learning environment. https://store.theartofservice.com/itil-intermediate-service-offerings-and-agreements-soa-elearning-plus-exam-prep.html

17 ITIL Intermediate Service Offerings and Agreements -SOA- eLearning plus exam prep 1 This training is intended to enable the holders of the certificate to apply the practices in Service Offerings and Agreements of the Service Management Lifecycle. https://store.theartofservice.com/itil-intermediate-service-offerings-and-agreements-soa-elearning-plus-exam-prep.html

18 ITIL Intermediate Service Offerings and Agreements -SOA- eLearning plus exam prep 1 This course uses an engaging, interactive and flexible online approach to learning the core disciplines of the ITIL best practice and positions the student to successfully complete the associated exam: the AXELOS Intermediate Level Certificate Service Offerings and Agreements. https://store.theartofservice.com/itil-intermediate-service-offerings-and-agreements-soa-elearning-plus-exam-prep.html

19 ITIL Intermediate Service Offerings and Agreements -SOA- eLearning plus exam prep 1 The Service Offerings & Agreements Capability course will be of interest to: https://store.theartofservice.com/itil-intermediate-service-offerings-and-agreements-soa-elearning-plus-exam-prep.html

20 ITIL Intermediate Service Offerings and Agreements -SOA- eLearning plus exam prep 1 Individuals who have their ITIL v3/2011 Foundation Certificate (or the ITIL v2 Foundation + v3 Foundation Bridge certificate) who want to purse the intermediate and advanced level ITIL certifications. https://store.theartofservice.com/itil-intermediate-service-offerings-and-agreements-soa-elearning-plus-exam-prep.html

21 ITIL Intermediate Service Offerings and Agreements -SOA- eLearning plus exam prep 1 Individuals who require a deeper understanding of the Service Design & Service Strategy stages of the Service Lifecycle and how activities in this Lifecycle stage may be implemented to enhance the quality of IT service management within an organization https://store.theartofservice.com/itil-intermediate-service-offerings-and-agreements-soa-elearning-plus-exam-prep.html

22 ITIL Intermediate Service Offerings and Agreements -SOA- eLearning plus exam prep 1 Individuals seeking the ITIL Expert certification in IT Service Management for which this qualification is one of the prerequisite modules https://store.theartofservice.com/itil-intermediate-service-offerings-and-agreements-soa-elearning-plus-exam-prep.html

23 ITIL Intermediate Service Offerings and Agreements -SOA- eLearning plus exam prep 1 Individuals seeking progress towards the ITIL Master in IT Service Management for which the ITIL Expert is a prerequisite https://store.theartofservice.com/itil-intermediate-service-offerings-and-agreements-soa-elearning-plus-exam-prep.html

24 ITIL Intermediate Service Offerings and Agreements -SOA- eLearning plus exam prep 1 A typical role includes (but is not restricted to):IT Management, IT Finance Managers, Capacity Managers, Availability Managers, Service Level Managers, Business Continuity Managers, Service Portfolio Managers, Supplier Relationship Managers and ITSM trainers involved in the management, coordination and integration of strategy activities within the Service Lifecycle. https://store.theartofservice.com/itil-intermediate-service-offerings-and-agreements-soa-elearning-plus-exam-prep.html

25 ITIL Intermediate Service Offerings and Agreements -SOA- eLearning plus exam prep 1 Which ITIL topics are covered in this course? https://store.theartofservice.com/itil-intermediate-service-offerings-and-agreements-soa-elearning-plus-exam-prep.html

26 ITIL Intermediate Service Offerings and Agreements -SOA- eLearning plus exam prep 1 The SOA Certificate covers the following ITIL processes: https://store.theartofservice.com/itil-intermediate-service-offerings-and-agreements-soa-elearning-plus-exam-prep.html

27 ITIL Intermediate Service Offerings and Agreements -SOA- eLearning plus exam prep 1 Service Portfolio Management https://store.theartofservice.com/itil-intermediate-service-offerings-and-agreements-soa-elearning-plus-exam-prep.html

28 ITIL Intermediate Service Offerings and Agreements -SOA- eLearning plus exam prep 1 Service Catalog Management https://store.theartofservice.com/itil-intermediate-service-offerings-and-agreements-soa-elearning-plus-exam-prep.html

29 ITIL Intermediate Service Offerings and Agreements -SOA- eLearning plus exam prep 1 Service Level Management https://store.theartofservice.com/itil-intermediate-service-offerings-and-agreements-soa-elearning-plus-exam-prep.html

30 ITIL Intermediate Service Offerings and Agreements -SOA- eLearning plus exam prep 1 Demand Management https://store.theartofservice.com/itil-intermediate-service-offerings-and-agreements-soa-elearning-plus-exam-prep.html

31 ITIL Intermediate Service Offerings and Agreements -SOA- eLearning plus exam prep 1 Supplier Management https://store.theartofservice.com/itil-intermediate-service-offerings-and-agreements-soa-elearning-plus-exam-prep.html

32 ITIL Intermediate Service Offerings and Agreements -SOA- eLearning plus exam prep 1 Financial Management for IT Services https://store.theartofservice.com/itil-intermediate-service-offerings-and-agreements-soa-elearning-plus-exam-prep.html

33 ITIL Intermediate Service Offerings and Agreements -SOA- eLearning plus exam prep 1 Business Relationship Management https://store.theartofservice.com/itil-intermediate-service-offerings-and-agreements-soa-elearning-plus-exam-prep.html

34 ITIL Intermediate Service Offerings and Agreements -SOA- eLearning plus exam prep 1 Learning Objectives: At the end of this course, the learner will gain competencies in: https://store.theartofservice.com/itil-intermediate-service-offerings-and-agreements-soa-elearning-plus-exam-prep.html

35 ITIL Intermediate Service Offerings and Agreements -SOA- eLearning plus exam prep 1 Understanding Service Management as a Practice, and how the processes within Service Offerings and Agreements support the Service Lifecycle https://store.theartofservice.com/itil-intermediate-service-offerings-and-agreements-soa-elearning-plus-exam-prep.html

36 ITIL Intermediate Service Offerings and Agreements -SOA- eLearning plus exam prep 1 Knowing the important role of Service Offerings and Agreements in service provision and understanding of how the in-scope processes interact with other Service Lifecycle processes https://store.theartofservice.com/itil-intermediate-service-offerings-and-agreements-soa-elearning-plus-exam-prep.html

37 ITIL Intermediate Service Offerings and Agreements -SOA- eLearning plus exam prep 1 The activities, methods and functions used in each of the Service Offerings and Agreements processes https://store.theartofservice.com/itil-intermediate-service-offerings-and-agreements-soa-elearning-plus-exam-prep.html

38 ITIL Intermediate Service Offerings and Agreements -SOA- eLearning plus exam prep 1 The application of Service Offerings and Agreements processes, activities and functions to achieve operational excellence https://store.theartofservice.com/itil-intermediate-service-offerings-and-agreements-soa-elearning-plus-exam-prep.html

39 ITIL Intermediate Service Offerings and Agreements -SOA- eLearning plus exam prep 1 How to measure Service Offerings and Agreements performanceThe importance of IT Security and how it supports Service Offerings and Agreements https://store.theartofservice.com/itil-intermediate-service-offerings-and-agreements-soa-elearning-plus-exam-prep.html

40 ITIL Intermediate Service Offerings and Agreements -SOA- eLearning plus exam prep 1 Understanding technology and implementation requirements in support of Service Offerings and Agreements https://store.theartofservice.com/itil-intermediate-service-offerings-and-agreements-soa-elearning-plus-exam-prep.html

41 ITIL Intermediate Service Offerings and Agreements -SOA- eLearning plus exam prep 1 The challenges, critical success factors and risks related with Service Offerings and Agreements https://store.theartofservice.com/itil-intermediate-service-offerings-and-agreements-soa-elearning-plus-exam-prep.html

42 ITIL Intermediate Service Offerings and Agreements -SOA- eLearning plus exam prep 1 Pre-requisites: https://store.theartofservice.com/itil-intermediate-service-offerings-and-agreements-soa-elearning-plus-exam-prep.html

43 ITIL Intermediate Service Offerings and Agreements -SOA- eLearning plus exam prep 1 Hold an ITIL v3/2011 Foundation Certificate or ITIL v2 Foundation + v3 Foundation Bridge Certificate https://store.theartofservice.com/itil-intermediate-service-offerings-and-agreements-soa-elearning-plus-exam-prep.html

44 ITIL Intermediate Service Offerings and Agreements -SOA- eLearning plus exam prep 1 There is no minimum requirement but a basic IT literacy and around 2 years IT experience are highly desirable https://store.theartofservice.com/itil-intermediate-service-offerings-and-agreements-soa-elearning-plus-exam-prep.html

45 ITIL Intermediate Service Offerings and Agreements -SOA- eLearning plus exam prep 1 It is highly recommended that you read the Service Offerings & Agreements book prior to commencement of this program https://store.theartofservice.com/itil-intermediate-service-offerings-and-agreements-soa-elearning-plus-exam-prep.html

46 ITIL Intermediate Service Offerings and Agreements -SOA- eLearning plus exam prep 1 Candidates will be required to provide identification confirmation at the time of course registration https://store.theartofservice.com/itil-intermediate-service-offerings-and-agreements-soa-elearning-plus-exam-prep.html

47 ITIL Intermediate Service Offerings and Agreements -SOA- eLearning plus exam prep 1 Contact Hours https://store.theartofservice.com/itil-intermediate-service-offerings-and-agreements-soa-elearning-plus-exam-prep.html

48 ITIL Intermediate Service Offerings and Agreements -SOA- eLearning plus exam prep 1 The recommended minimum contact hours for the eLearning course is 21 (not including the exam prep program). https://store.theartofservice.com/itil-intermediate-service-offerings-and-agreements-soa-elearning-plus-exam-prep.html

49 ITIL Intermediate Service Offerings and Agreements -SOA- eLearning plus exam prep 1 About the Examination: https://store.theartofservice.com/itil-intermediate-service-offerings-and-agreements-soa-elearning-plus-exam-prep.html

50 ITIL Intermediate Service Offerings and Agreements -SOA- eLearning plus exam prep 1 Evidence of ITIL v3/2011 Foundation Certificate or ITIL v2 Foundation + v3 Foundation Bridge Certificate and completion of the SOA Capability course from an Accredited Training Provider is required to sit the exam https://store.theartofservice.com/itil-intermediate-service-offerings-and-agreements-soa-elearning-plus-exam-prep.html

51 ITIL Intermediate Service Offerings and Agreements -SOA- eLearning plus exam prep 1 It is recommended that students should complete at least 21 hours of personal study by reviewing the syllabus and the SOA book in preparation for the examination. https://store.theartofservice.com/itil-intermediate-service-offerings-and-agreements-soa-elearning-plus-exam-prep.html

52 ITIL Intermediate Service Offerings and Agreements -SOA- eLearning plus exam prep 1 The syllabus can be downloaded from: https://store.theartofservice.com/itil-intermediate-service-offerings-and-agreements-soa-elearning-plus-exam-prep.html

53 ITIL Intermediate Service Offerings and Agreements -SOA- eLearning plus exam prep 1 http://www.itil- officialsite.com/Qualifications/ITILQ ualificationLevels/ServiceOfferingsa ndAgreements.aspx https://store.theartofservice.com/itil-intermediate-service-offerings-and-agreements-soa-elearning-plus-exam-prep.html

54 ITIL Intermediate Service Offerings and Agreements -SOA- eLearning plus exam prep 1 The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions. https://store.theartofservice.com/itil-intermediate-service-offerings-and-agreements-soa-elearning-plus-exam-prep.html

55 ITIL Intermediate Service Offerings and Agreements -SOA- eLearning plus exam prep 1 Exam duration is a maximum 90 minutes for all candidates in their respective language (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary) https://store.theartofservice.com/itil-intermediate-service-offerings-and-agreements-soa-elearning-plus-exam-prep.html

56 ITIL Intermediate Service Offerings and Agreements -SOA- eLearning plus exam prep 1 Each question will have 4 possible answer options, one of which is worth 5 marks, one which is worth 3 marks, one which is worth 1 mark, and one which is a distracter and achieves no marks. https://store.theartofservice.com/itil-intermediate-service-offerings-and-agreements-soa-elearning-plus-exam-prep.html

57 ITIL Intermediate Service Offerings and Agreements -SOA- eLearning plus exam prep 1 Pass score is 28/40 or 70% https://store.theartofservice.com/itil-intermediate-service-offerings-and-agreements-soa-elearning-plus-exam-prep.html

58 ITIL Intermediate Service Offerings and Agreements -SOA- eLearning plus exam prep 1 Distinction pass score is under consideration https://store.theartofservice.com/itil-intermediate-service-offerings-and-agreements-soa-elearning-plus-exam-prep.html

59 ITIL Intermediate Service Offerings and Agreements -SOA- eLearning plus exam prep 1 The program combines short presentations supported by accredited trainer audio. There are exercises (marking scheme provided) to ensure learners are testing their knowledge and competency to enhance understanding of key concepts. Revision questions, study book, and a mock examination help to prepare for the multiple-choice AXELOS examination. https://store.theartofservice.com/itil-intermediate-service-offerings-and-agreements-soa-elearning-plus-exam-prep.html

60 ITIL Intermediate Service Offerings and Agreements -SOA- eLearning plus exam prep 1 This program is an eLearning Program, your access details to the elearning course are in the book. https://store.theartofservice.com/itil-intermediate-service-offerings-and-agreements-soa-elearning-plus-exam-prep.html

61 ITIL Intermediate Service Offerings and Agreements -SOA- eLearning plus exam prep 1 Program Materials: https://store.theartofservice.com/itil-intermediate-service-offerings-and-agreements-soa-elearning-plus-exam-prep.html

62 ITIL Intermediate Service Offerings and Agreements -SOA- eLearning plus exam prep 1 * Access to presentations with trainer audio https://store.theartofservice.com/itil-intermediate-service-offerings-and-agreements-soa-elearning-plus-exam-prep.html

63 ITIL Intermediate Service Offerings and Agreements -SOA- eLearning plus exam prep 1 * The Art of Service Service Offerings and Agreements Book https://store.theartofservice.com/itil-intermediate-service-offerings-and-agreements-soa-elearning-plus-exam-prep.html

64 ITIL Intermediate Service Offerings and Agreements -SOA- eLearning plus exam prep 1 * Exercises + Answers https://store.theartofservice.com/itil-intermediate-service-offerings-and-agreements-soa-elearning-plus-exam-prep.html

65 ITIL Intermediate Service Offerings and Agreements -SOA- eLearning plus exam prep 1 * Mock Exam questions https://store.theartofservice.com/itil-intermediate-service-offerings-and-agreements-soa-elearning-plus-exam-prep.html

66 ITIL Intermediate Service Offerings and Agreements -SOA- eLearning plus exam prep 1 Upon successful passing of the ITIL 2011 SOA Capability exam, the student will be recognized with 4 credits in the ITIL qualification scheme https://store.theartofservice.com/itil-intermediate-service-offerings-and-agreements-soa-elearning-plus-exam-prep.html

67 ITIL Intermediate Service Offerings and Agreements -SOA- eLearning plus exam prep 1 Project Management Institute Professional Development Units (PDUs) = 21 https://store.theartofservice.com/itil-intermediate-service-offerings-and-agreements-soa-elearning-plus-exam-prep.html

68 ITIL Intermediate Service Offerings and Agreements -SOA- eLearning plus exam prep 1 Is this course accredited? https://store.theartofservice.com/itil-intermediate-service-offerings-and-agreements-soa-elearning-plus-exam-prep.html

69 ITIL Intermediate Service Offerings and Agreements -SOA- eLearning plus exam prep 1 Yes! AXELOS/CSME, the official ITIL accreditors, have accredited this course and the instructors who teach it as providing high-quality training in IT Service Management. https://store.theartofservice.com/itil-intermediate-service-offerings-and-agreements-soa-elearning-plus-exam-prep.html

70 ITIL Intermediate Service Offerings and Agreements -SOA- eLearning plus exam prep 1 Considering the increasing number of IT Professionals and their Organizations who want to be actively involved in IT Service Management, this book, which leads to ITIL SOA and paves the way to ITIL Expert Certification, should do at least as well as the first and second edition, which are bestsellers. https://store.theartofservice.com/itil-intermediate-service-offerings-and-agreements-soa-elearning-plus-exam-prep.html

71 ITIL Intermediate Service Offerings and Agreements -SOA- eLearning plus exam prep 1 AXELOS is a registered trade mark of AXELOS Limited https://store.theartofservice.com/itil-intermediate-service-offerings-and-agreements-soa-elearning-plus-exam-prep.html

72 ITIL Intermediate Service Offerings and Agreements -SOA- eLearning plus exam prep 1 ITIL is a registered trade mark of AXELOS Limited https://store.theartofservice.com/itil-intermediate-service-offerings-and-agreements-soa-elearning-plus-exam-prep.html

73 For More Information, Visit: https://store.theartofservice.com/itil- intermediate-service-offerings-and- agreements-soa-elearning-plus- exam-prep.html https://store.theartofservice.com/itil- intermediate-service-offerings-and- agreements-soa-elearning-plus- exam-prep.html The Art of Service https://store.theartofservice.com

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