1. Wallace & Roberson- Written & Interpersonal Communication: Methods for Law Enforcement Fourth Edition ©2009 Pearson Education, Inc. Upper Saddle River, NJ 07458 3-1 Power Points for Written and Interpersonal Communication: Methods for Law Enforcement: Fourth Edition Chapter 3 The Communication Process

2. Wallace & Roberson- Written & Interpersonal Communication: Methods for Law Enforcement Fourth Edition ©2009 Pearson Education, Inc. Upper Saddle River, NJ 07458 3-2 JOHARI WINDOW Known to self Known to others Not known to others Not known to self Free area I Blind area II Hidden area III Unknown area IV

3. Wallace & Roberson- Written & Interpersonal Communication: Methods for Law Enforcement Fourth Edition ©2009 Pearson Education, Inc. Upper Saddle River, NJ 07458 3-3 Type A Communication Pattern Blind Area Unknown Area Free Area Hidden Area

4. Wallace & Roberson- Written & Interpersonal Communication: Methods for Law Enforcement Fourth Edition ©2009 Pearson Education, Inc. Upper Saddle River, NJ 07458 3-4 Type B Communication Pattern Blind Area Unknown Area Free Area Hidden Area

5. Wallace & Roberson- Written & Interpersonal Communication: Methods for Law Enforcement Fourth Edition ©2009 Pearson Education, Inc. Upper Saddle River, NJ 07458 3-5 Type C Communication Pattern Blind Area Unknown Area Free Area Hidden Area

6. Wallace & Roberson- Written & Interpersonal Communication: Methods for Law Enforcement Fourth Edition ©2009 Pearson Education, Inc. Upper Saddle River, NJ 07458 3-6 Type D Communication Pattern Blind Area Unknown Area Free Area Hidden Area

7. Wallace & Roberson- Written & Interpersonal Communication: Methods for Law Enforcement Fourth Edition ©2009 Pearson Education, Inc. Upper Saddle River, NJ 07458 3-7 Schramm’s final model

8. Wallace & Roberson- Written & Interpersonal Communication: Methods for Law Enforcement Fourth Edition ©2009 Pearson Education, Inc. Upper Saddle River, NJ 07458 3-8 Harold Lasswell “Who says what in which channel to whom with what effects” Who- control analysis Says what- content analysis In which channel- data analysis To whom- audience analysis With what effects- effect analysis

9. Wallace & Roberson- Written & Interpersonal Communication: Methods for Law Enforcement Fourth Edition ©2009 Pearson Education, Inc. Upper Saddle River, NJ 07458 3-9 Fisher’s group phases Orientation Conflict Emergence Reinforcement

10. Wallace & Roberson- Written & Interpersonal Communication: Methods for Law Enforcement Fourth Edition ©2009 Pearson Education, Inc. Upper Saddle River, NJ 07458 3-10 Rules for improvement Use of the first person Use of the active voice Correct usage of pronouns Correct word usage