1. Information Technology Outage Workshop Washtenaw County

2. Information Technology Outage Workshop Welcome Introductions Administration Agenda Classroom Decorum Participant-Instructor Contract

3. What is this workshop about? Answers: – It’s about you being able to perform your job – It’s not about being an IT technician – It’s not about being a networks systems specialist – It’s about how “YOU” use information technology – It’s about planning for prudent backups so you can do your job if IT is down

4. Where is your information and what “IT” or communications services do you use everyday? Desktop / Laptop computers Networked servers – Onsite – Offsite Cellular phone Email Messaging/chat Internet Computer files Databases Spreadsheets Electronic accounting

5. Continuity of Operations Planning (COOP) Ultimate Objective – Among other things: Sustain operations when denied the use of existing resources (like IT networks) so to still perform essential work functions Planning Timeframes – Before (Preparedness) – During (Implementation) – After (Reconstitution)

6. Definitions Mission Essential Functions – Primary Mission Essential Functions (PMEF) – Mission Essential Functions (MEF) Non-Mission Essential Function (Non-MEF) Vital information/records/systems Alternate Relocation Point (ARP)

7. Mission Essential Functions (MEF) Identify MEFs / Non-MEFs – MEF services must continue – Not every function is essential Identify MEFs / Non-MEFs systems – Not every system is essential – MEF system access Direct access Network access

8. Primary/Mission Essential Functions Activity – Working with any other participants from your organization’s sub-division, fill out the form in your participant manual. – Be prepared to quickly brief your findings to the other class participants.

9. Vital Information Storage/Access Storage – Direct access – Network access Access – Operating systems – Software applications – Data configuration

10. Vital Information Storage/Access Activity – Working with any other participants from your organization’s sub-division, fill out the form in your participant manual. – Be prepared to quickly brief your findings to the other class participants.

11. Solutions to “IT” Outages Backups – “Warning” and “No Warning” scenarios – Information Technology – Communications Pre-positioned resources Alternate Relocation Points (ARP)

12. Solutions to “IT” Outages – Drive Away Kits Items necessary to accomplish PMEF/MEFs Stored at workplace, possibly pre-positioned To be moved if adequate warning allows IT/Comm backups – Personal “GO” Kits Short/No-notice travel IT/Comm backups Keep in personal possession

13. “Warning” and “No Warning” No Warning Scenario – Work Hours Drive Away Kits (Maybe – Based on Hazard) Pre-Positioned Resources Personal “GO” Kit – Non-Work Hours Pre-Positioned Resources Personal “GO” Kit Alert / Warning Scenario – Drive Away Kits – Prep & Movement of Additional Resources – Time for Personnel to Pack and Prepare

14. Information Technology Backups Activity – Working with any other participants from your organization’s sub-division, fill out the form in your participant manual. – Be prepared to quickly brief your findings to the other class participants.

15. Internet/VOIP Communications Backups Activity – Working with any other participants from your organization’s sub-division, fill out the form in your participant manual. – Be prepared to quickly brief your findings to the other class participants.

16. Going Where “IT” Is! Alternate Relocation Point (ARP) – Pre-positioned Resources Power IT/Comm Networks – Cold/warm/hot sites IT/Comm Systems – Computers – Phones Backup/updated files Not to mention… – Infrastructure Electricity and Backup Generator Sanitary Facilities – Space and equipment availability Work surfaces Office furniture Office equipment

17. Conclusion Questions?