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COMM 470 Agenda - Week 6 ITE6a – Calibrate with Your Team - How was Listening this Week? ITE 6b – Swets’ FAILURE ITE 6c – Swets’ SUCCESS Listening Exercise for Week 7 TEAMS – please remove RP3a forms
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In-Class Team Exercise # 6a Discuss: How did you do “Asking Questions” this week? Count how many times; share 2 examples Deliverable : Summarize in a table how many conversations you each had where you: 1) thought about the assignment, and then 2) succeeded partially 3) succeeded completely 4) ADDED: estimate your TOTAL # of conversations last week ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- How did you do on “Acknowledgement” and Accepting Acknowledgement this week? Share an example if you have one...
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10 Factors Influencing the Listening Process 1. Culture 2. Gender 3. Age 4. Hemispheric Specialization 5. Physical & Psychological States 6. Attitudes 7. Self-concept 8. Receiver Apprehension 9. Time 10. Listener Preferences
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In-Class Team Exercise # 6b Discuss: Which 3 items on the preceding list are MOST important in your life? Each person should rank their top 3 Discuss with the team – use examples The team should compare and choose the 3 most important (on average) ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- Deliverable : List the team’s top 3
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Causes of Communication Breakdown FAILURE: 1. Fear 2. Assumptions 3. Insensitivity 4. Labeling 5. Uncertainty 6. Resentment 7. Egotism
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In-Class Team Exercise # 6c Discuss: Which 3 items on the preceding list are the most common failures in YOUR communication? Each person should rank their top 3 The team should hold 3 rounds of discussion – individuals discuss 1 of their 3 – by using an example - each round The team should compare and choose the 3 most important (on average) ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- Deliverable : List the team’s top 3
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Making Teams Work 2 & 3 Integrity Keeping Commitments Personal Responsibility You are responsible for EVERYTHING you do, everything you have, and everything that happens to you
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Discriminative Listening 1) Distinguishing Auditory and Visual Cues ½ the class – go outside first 2) Abbreviated Theater What was the play about?
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Attributes of Successful Communication SUCCESS: 1. Self-awareness 2. Understanding 3. Care for others 4. Control of Emotions 5. Esteem of one’s self 6. Self-confidence 7. Sharing of one’s self
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In-Class Team Exercise # 6d Discuss: Which 3 items on the preceding list the most common failures in YOUR communication? Each person should rank their top 3 The team should hold 3 rounds of discussion – individuals discuss 1 of their 3 – by using an example - each round The team should compare and choose the 3 most important (on average) ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- Deliverable : List the team’s top 3
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Listening Exercise – for Week 7 Focus on: Making eye contact when someone is speaking (perhaps 70-90 % of the time) Make eye contact when you are speaking (perhaps 50-70 % of the time) Notice how much eye contact others make Also Make it a Point to: Reveal something about yourself (as appropriate)
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