1. COMM 470 Agenda - Week 6 ITE6a – Calibrate with Your Team - How was Listening this Week? ITE 6b – Swets’ FAILURE ITE 6c – Swets’ SUCCESS Listening Exercise for Week 7 TEAMS – please remove RP3a forms

2. In-Class Team Exercise # 6a Discuss: How did you do “Asking Questions” this week? Count how many times; share 2 examples Deliverable : Summarize in a table how many conversations you each had where you: 1) thought about the assignment, and then 2) succeeded partially 3) succeeded completely 4) ADDED: estimate your TOTAL # of conversations last week ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- How did you do on “Acknowledgement” and Accepting Acknowledgement this week? Share an example if you have one...

3. 10 Factors Influencing the Listening Process 1. Culture 2. Gender 3. Age 4. Hemispheric Specialization 5. Physical & Psychological States 6. Attitudes 7. Self-concept 8. Receiver Apprehension 9. Time 10. Listener Preferences

4. In-Class Team Exercise # 6b Discuss: Which 3 items on the preceding list are MOST important in your life? Each person should rank their top 3 Discuss with the team – use examples The team should compare and choose the 3 most important (on average) ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- Deliverable : List the team’s top 3

5. Causes of Communication Breakdown FAILURE: 1. Fear 2. Assumptions 3. Insensitivity 4. Labeling 5. Uncertainty 6. Resentment 7. Egotism

6. In-Class Team Exercise # 6c Discuss: Which 3 items on the preceding list are the most common failures in YOUR communication? Each person should rank their top 3 The team should hold 3 rounds of discussion – individuals discuss 1 of their 3 – by using an example - each round The team should compare and choose the 3 most important (on average) ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- Deliverable : List the team’s top 3

7. Making Teams Work 2 & 3 Integrity Keeping Commitments Personal Responsibility You are responsible for EVERYTHING you do, everything you have, and everything that happens to you

8. Discriminative Listening 1) Distinguishing Auditory and Visual Cues ½ the class – go outside first 2) Abbreviated Theater What was the play about?

9. Attributes of Successful Communication SUCCESS: 1. Self-awareness 2. Understanding 3. Care for others 4. Control of Emotions 5. Esteem of one’s self 6. Self-confidence 7. Sharing of one’s self

10. In-Class Team Exercise # 6d Discuss: Which 3 items on the preceding list the most common failures in YOUR communication? Each person should rank their top 3 The team should hold 3 rounds of discussion – individuals discuss 1 of their 3 – by using an example - each round The team should compare and choose the 3 most important (on average) ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- Deliverable : List the team’s top 3

11. Listening Exercise – for Week 7 Focus on: Making eye contact when someone is speaking (perhaps 70-90 % of the time) Make eye contact when you are speaking (perhaps 50-70 % of the time) Notice how much eye contact others make Also Make it a Point to: Reveal something about yourself (as appropriate)