1. Customer Support and Academic Program Feb 04/2016 Kevin Jones

4. 3 key items 1. Industry’s Best Customer Service 2. Building a thriving User Community benefits us all 3. Compelling materials make learning fun and engaging

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6. Customer Service Team Ross Downey Cristina Baboulas Sarah Thompson

7. Building a community

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10. Academic Programme Easy to access s/w and competitive pricing Studica e-commerce website live Free student licenses for labs

11. Structure of Teaching/Learning Materials Term Project AssignmentClass Lab Modules BeginnerIntermediateAdvanced

12. Training Materials Designed for Teaching and Learning

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