1. Welcome… Promise North West - 4th Dec 2009 Brokerage and Personalisation

2. What is Brokerage? Assistance to help people develop a range of actions that make a difference in the life of the individual and/or family. Support that helps people work through challenges which lead to positive outcomes. A source of energy and resourcefulness to compliment what the individual has to strengthen the will or desire to change things Structured thinking to help understand what needs to change, options, and expressing those in a simple manner that makes sense to the individual.

3. What Brokerage is NOT ? … “Super Broker”

4. It’s about working together? …encouraging Co-Production

5. Who can be a Broker? Each individual The individual, family/friends Community Groups and Organisations Independent Providers and Agencies Formal Brokers

6. What can be involved in Brokerage? Listening to what people want to change in their life. Listening to those who know and love the person well. Capturing thoughts onto a personal profile that describes who the person is, what is important to the person, what the person needs support with, who will provide that support, how the support will be arranged.

7. What can be involved in Brokerage? Describing what the different supports will cost in relation to the indicative budget identified. Helping to make things happen.

8. Self Assessment Allocation Support Plan Live life Review & learn Based on In Control graphic Where can Brokerage fit in the self directed support process?

9. Developing outcomes with people… A different kind of conversation about the future, for Example “I want to be a better dad”. Outcomes in the support plan need to demonstrate different needs for support identified in the self assessment how they relate to the questionnaire. Need to be achievable, realistic and measurable.

10. When Brokerage works best?  When the individual remains the centre of all activity and discussions  When the individual gains control over the supports she/he needs to change the way support is arranged  When an environment of ‘partnership’ is created to harness the potential contribution from all involved  When natural and community resources are involved  When supports work in a way that is meaningful to the person

11. How third sector organisations can be involved… Review what your organisation does and see how it fits with personalisation. Listen to what local people are asking for and offer creative solutions. Consider networking & partnership opportunities and how they might help fill gaps in what people need/want.

12. How third sector organisations can be involved… Help to create personalised bespoke responses to individual problems. Mobilise local resources that may be available. Develop independent services to support ‘backroom’ functions to assist people self-directing their own support.

13. Our experience of Brokerage and mental health… Self Directed Support Project in Stockport. Independent Brokerage Support. Supporting a local user led organisation to form and deliver on Peer Brokerage. Strategic support to the project.

14. Good things…  Innovative solutions for people who ordinarily wouldn’t engage with services.  Focus on outcomes, things already going well for people.  Have found some amazing champions.  Brave decision to carry on.

15. Challenges…  Focus still on traditional interventions.  “Pennies from heaven”… a belief that people don’t deserve the money.  Culture.  Systems.  Politics.  Focus on what not why?