1. 1 Matakuliah: G0374/Business Writing Tahun: September 2006 Questionnaire Pertemuan 19

2. 2 Questionnaires A special type of form designed to record opinions or suggestions from different groups of people.

3. 3 The Purposes For reaching the preferences of consumers. For investigating public attitudes to major issues. For requesting the opinions of staff on issues like canteen facilities and flexi-hours. The Purposes

4. 4 The Characteristics Under no pressure. Straightforward. Humor.

5. 5 Designing Effective Questionnaires Ensure your questionnaire is clear and attractive.

6. 6 Designing Effective Questionnaires Use language which is simple and direct; it should not offend anyone.

7. 7 Designing Effective Questionnaires Include only essential questions so that the form is not made unduly long.

8. 8 Designing Effective Questionnaires Begin with a polite request to the reader to complete the form and briefly mention why the information is needed.

9. 9 Designing Effective Questionnaires Include an assurance that all information will be treated in confidence.

10. 10 Designing Effective Questionnaires Thank the reader for completing the form.

11. 11 Designing Effective Questionnaires Include clear instructions about where to send the form after completion.