2. Branding https://www.youtube.com/watch?v=k5016fh7TgQ

3. Write down the company you think of on back

4. Brand A name, term, symbol, design, logo, colors, or combination that identifies a company or products Represents values, ideas, or personality

5. Branding Creates an individual identity for a product or service. Differentiates from competitors. Makes a company or product more recognizable.

6. Branding Brand Name the parts of the brand that can be spoken Letters, Words, and Numbers The brand name is usually the product name Brand Mark the elements of a brand that cannot be spoken Logos

7. Brand Image Consumers’ beliefs about the company or its goods or services. Quality, price, and value may affect a brand’s image. List 5 brands. Describe your beliefs about each.

9. Brand Loyalty A consumers’ consistent preference for one brand over all others.

10. Trademark A word, name, or symbol that is given legal protection by the government Prevents other companies from using Trademark ™ Registered Trademark®

11. Trade Name vs. Brand Name Corporate Brand NameProduct Name Identifies and promotes a company Identifies a particular product Coca-ColaCoke Zero Toyota Motor CompanyCorolla List 5 different examples

12. Trade Character A brand mark with human characteristics Jolly Green Giant Tony the Tiger How many can you name? How many other examples can you list?

14. Brand Name Trade Name Trademark Trade Character

15. Assignment Create a design of a product that includes: 1. Brand Name (include your first name) 2. Trade Name (include your last name) 3. Trademark (TM) or ® 4. Trade Character 5. A slogan that explains what your product is The product can be anything you choose. The design can be created by hand or digitally. It should be in color and be an example of your best work.

16. Grading Sheet

17. Assignment Examples:

18. BRAND EXPERIENCE Consumers experience a Brand through its various touch points: Product QualityCounter Service After-Sales ServiceSales & Marketing CommunicationsPhone Enquiries Retail / MerchandisingDistribution

19. Part 2 The Brand Promise

20. What is a Brand Promise? “A brand promise is the statement that you make to customers that identifies what they should expect for all interactions with your people, products, services and company. It is often associated with the company name and/or logo.” Brand Promise: What the business intends to provide the customer.

21. The NFL: “To be the premier sports and entertainment brand that brings people together, connecting them socially and emotionally like no other.” Coca-Cola: “To inspire moments of optimism and uplift.” Virgin: “To be genuine, fun, contemporary, and different in everything we do at a reasonable price.” Is a brand promise also the slogan? Geico – “15 Minutes Or Less Can Save You 15% Or More On Car Insurance” Nationwide Insurance – “Nationwide Is On Your Side”

22. Importance of Brand Promises: Establishes a level of customer service. Reflect the core values of the company in relationship with customers. It provides guidance to employees as they interact with customers. Promise a differentiated benefit to the customer. What happens when a business fails to deliver on promise? Loss of credibility = lost sales and market share

23. Company Image The perception the public holds about a particular business. Based on: quality of products reputation of the company employees prices positive community relations customer service. Bottom 5: 1.Comcast 2.American Airlines 3.B of A 4.Citibank 5.AT&T Top 5: 1.Amazon 2.Chick-fil-a 3.Hilton 4.Marriott 5.Amer-Exp

24. Company Image: Affected by: Consumers sharing opinions. Company Owners/Management Employees (TRAINING IS KEY) trained and motivated answering telephones dress code requirements communicating a positive image