1. L EADING THE C HARGE FOR C ONTINUOUS I MPROVEMENT Western Area Principals’ Meeting March 12, 2013

2. C ONNECTING THE W ORK

3. D ETERMINING P RIORITY C ONCERNS

4. P RIORITY C ONCERN

5. http://youtu.be/zfhH78I3y2Y

6. P RIORITY C ONCERN

7. A TOOL FOR R OOT C AUSE A NALYSIS Priority Concern

8. R OOT C AUSES

9. R OOT C AUSE A NALYSIS  Eliminates unfounded opinion, prejudice, and organizational myth  Reduces false starts, patching of symptoms, and waste of scarce resources  Converts data to information, knowledge, understanding, and wisdom  Improves data-based decision making (Preuss, 2003) Root Cause: The deepest underlying cause, or causes, of positive or negative symptoms within any process that, if dissolved, would result in elimination, or substantial reduction of the symptom.

10. D ETERMINING A R OOT C AUSE Determine Solutions/Next Steps Validate Root Cause with Data Eliminate Causes out of our Control Group Like Causes Brainstorm Possible Causes for the Priority Concern

11. V ALIDATING R OOT C AUSES AND D ETERMINING S OLUTIONS