1. Conflict Resolution Craig Fuller Matt Moody

2. Conflict? A disagreement between two or more people. A conflict can occur among friends, family members, co-workers, students, countries, and acquaintances. Words associated with Conflict: WarFight Difference of Opinion ClashArgument

3. Many Reasons for Conflicts  Dishonesty  Violation of Trust  Poor Communication  Unfair treatment  Disloyalty  Unavailability  Can you think of anymore?

4. Conflict Resolution Strategies  Giving In – one person yields to the other person’s wishes  Walking Away either physically or psychologically  Doing nothing- both sides ignore the problem  Fighting dirty – lying, manipulation, threatening, blaming, name calling  Constructive problem solving

5. Conflict Resolution Process  Ways to responsibly settle a dispute 3 Primary Conflict Resolution Processes 1)Negotiation2)Mediation 3)Consensus Decision Making

6. Steps in Negotiation  Agree that you disagree  Take turns talking (don’t control the conversation)  Describe your wants and feelings (reasons for each)  Take other person’s point of view and then summarize your understanding (make sure that you know what he/she wants)  Think of ways to settle conflict in ways that works for both parties (win-win situation).  Choose best way and make an agreement  Get outside help if parties are unable to resolve the conflict

7. Mediation  Process by which the two parties in the dispute meet with a neutral third party to resolve the conflict. The neutral third party is called a Mediator. Can you think of situations when a Mediator may be used or needed?

8. Consensus Decision Making  Process by with all parties involved with the dispute collaborate to reach an agreement that all parties can and will support.

9. Win – Win Situations “I want to win and I want you to win, too.”  Discuss each persons underlying needs  What type of outcome do you want?  What seems like the best solution to you?  Flexibility  Recognition of each others differences  Open to change  Attack the problem, not each other

10. Can you help? 1)Think of ways to help resolve the situation 2)Win – Win Situations 3)Steps in Negotiation http://www.youtube.com/watch?v=_ZpDnX YIFjo http://www.youtube.com/watch?v=_ZpDnX YIFjo

11. Win – Win Situations You and your brother both want to watch a different show on television. Win – Win resolution You want to go to the movies and your friend wants to go to the mall. Win – Win resolution You want to sleep over at a friends house but your mom will not let you because it is a school night. Win – Win Resolution

12. Active Listening  Listen politely  Ask questions – make sure that you understand  Repeat what other person has said in your own words  Respect/acknowledge speakers feelings and point of view

13. Keys to success  Look at the person (eye contact)  Don’t fake listen  Stop working  Stop watching television  Sit-up straight  Make statements – “I understand,” “I see,” and “Okay”  Look interested  Ask questions for clarification

14. Role – Play!!! In groups of 5, develop a correct role-play for active listening

15. Resources:  HEALTHTEACHER. (2000). Health Lesson Plans for Grades K-12 - HealthTeacher.com. from http://healthteacher.com/lessons/lessonid/107  Infomation. (n.d.). Active Listening: A Communication Tool. from http://edis.ifas.ufl.edu/HE361  HEALTHTEACHER. (2000). Health Lesson Plans for Grades K-12 - HealthTeacher.com. from http://healthteacher.com/lessons/lessonid/120  Mind Tools Ltd. (2000). from http://www.mindtools.com/CommSkll/ActiveListening.htm  QCC. from http://www.glc.k12.ga.us/passwd/search/srchqcc/Standard.asp?SubjectID =8&Grade=9-12&CSID=244&keywords=&CSType=C&View=SL  Self-Concept in Family Setting. from http://www.glc.k12.ga.us/BuilderV03/lptools/lpshared/lpdisplay.asp?Sessi on_Stamp=&LPID=16939