2. Contract Monitoring A consistent mechanism to manage risk, check financial probity and ensure delivery of contracted services. Monitoring delivery standards by analysis of a variety of data sources Negotiating & agreeing action when things go wrong Enforcing the contract when necessary Feeding back into the commissioning loop, fine tuning specifications and reviewing service models

3. Assessment Criteria RiskFrequencyContract Monitoring LOWAnnualDesk top Monitoring of care inspectorate reports/grades Monitoring of complaints/concerns/incidents Monitoring of contract compliance information MEDIUM2-4 times per year As above + audits of: Delivery of care plan/outcomes Implementation of policies and procedures Staffing/Training/supervision/recruitment HIGHAs requiredAs above + >4 times per yearAgree and monitor remedial action plans Develop and update risk register

4. New Quarterly Contract Monitoring  Starts in April 2015  Require all social care providers to provide contract monitoring data  Submitted via a new online quarterly return.  Will be an important part of our risk assessment approach to contract management and will also represent the minimum level of monitoring every quarter

5. WIDESCREEN PRESENTATION http://getinvolved.eastrenfrewshire.gov.uk/

6. Widescreen Presentation This template is formatted with a 16:9 “widescreen” aspect ratio. It’s a great way to take advantage of laptops, televisions and projectors equipped with widescreen displays. Even if you do not have a widescreen display, you can still create and present 16:9 slides. PowerPoint’s Slide Show always resizes your slides to fit any screen.

7. Reporting Periods QuarterReporting Period Complete Survey In 1st Quarter1st April to 30th JuneJuly 2nd Quarter1st July to 30th SeptemberOctober 3rd Quarter1st October to 31st DecemberJanuary 4th Quarter1st January to 31st MarchApril

8. Monitoring Questions  Service Details  Care Inspectorate  Financial Information  Staffing  Complaints  Service User details  Outcomes  Support and Protection  Self Directed Support  9 Areas  61 Questions  Responses mostly Numerical Data Yes / No questions Check boxes Single lines of text