1. My Aged Care – Presentation Overview Topic General overview of My Aged Care Update on national progress My Aged Care and Victorian HACC transition Next steps 0

2. My Aged Care - Vision ‘To make it easier for older people, their families, and carers to access information on ageing and aged care, have their needs assessed and be supported to locate and access services available to them.’ 1

3. My Aged Care – Design Client-centric approach Co-design with the aged care sector One system 2

4. My Aged Care - Launch 1 July 2013 My Aged Care provides information about aged care to consumers, their family members and carers 1 July 2015 My Aged Care expanded to introduce functions that better facilitate people’s access to the aged care services that they need 3

5. My Aged Care – 2015 changes Client record My Aged Care Regional Assessment Service (RAS) National Screening and Assessment Form (NSAF) Web based portals for clients, assessors and service providers Electronic matching and referral to services Offline assessment capability Enhanced service finders on the My Aged Care website 4

6. Early Implementation Site in Victoria Victoria participated in an early implementation project for My Aged Care in the Kingston, Bayside and Dandenong regions The project tested and implemented My Aged Care systems and processes ahead of 1 July 2015 Outcomes from the project informed adjustments to My Aged Care ahead of the national roll-out 5

7. My Aged Care – Operations Between 1 July 2015 and 13 September 2015: Approximately 15,000 calls per week Over 36,700 clients have been registered Over 31,000 referrals for home support assessment Over 8,100 referrals for comprehensive assessment 6

8. My Aged Care – Responding to challenges 7 Identify Issues Analyse & Prioritise Implement Solutions Communicate

9. My Aged Care – Improvement initiatives 1. Additional staff in contact centre 2. Process improvements in contact centre 3. Refresher training for contact centre 4. System fixes and enhancements 5. Regular communications 8

10. My Aged Care – Victorian HACC Transition Assessment arrangements for Victoria to be agreed by end of February 2016 My Aged Care in Victoria (and WA) currently operates differently to national model From 1 July 2016, HACC Assessment Service and CHSP service providers are expected to full functionality for My Aged Care 9

11. My Aged Care - client pathways 10

12. My Aged Care – Client Pathways Video 11

13. My Aged Care – Support and Resources 12 Guidance documents Dss.gov.au/MyAgedCare Fact sheets Assessor and Provider helpline Videos and webinars

14. My Aged Care – Next Steps 13 MilestoneTimeframe Assessment arrangements to be agreed End of February 2016 Joint communique to sector confirming arrangements March 2016 Face-to-face consultationsMarch/April 2016 Supporting online resourcesApril – June 2016