2. Welcome to the Insider Exchange August 13, 2009

3. Welcome to Commercial University Ann Dillon Director, Professional Development Dave Rubenstein Director, Instruction & Evaluation David Birnbaum Senior Director, Learning Your guides on our campus tour

4. Goal: Develop and deliver training that has a measurable impact on your business

5. Conference Seminars Traditional Classroom Live-online Webcasts (Live Instructor) Recorded Webcasts Self-paced (Web) “Blended” (combination of above) Multiple Learning Options…

6. Access via cbcBlueprint.com / Learning

7. Training by role: – Principals & Managers – Experienced Brokers – Emerging Brokers (< 2 years) – Marketing Managers & Administrators

8. Click here for upcoming live training. Upcoming Live Training

9. Emerging Broker Training Program Unique in the industry Four month program Blended & Staged Accountability - Student Scorecard

10. 1.Territory Management and Business Planning 2.Finding New Business 3.Uncovering Needs 4.Analyzing the Property / Tenant 5.Gaining Control – Presentation Skills 6.Marketing the Property 7.Negotiate & Handling the Transaction 8.Identifying Repeat Business Opportunities Emerging Broker Training Program

11. Click here for Commercial University

12. Course Catalog and Links

13. Training by Role Principals & Managers Experienced Brokers Emerging Brokers (< 2 years) Marketing Managers & Administrators

14. Popular Programs Emerging Broker Training Recruiting the Best Presentation Skills Platinum Producer

15. Training Discounts CCIM Continuing Education Credits Mike Lipsey Franklin Covey Top Dogs

16. Online Training Element K Online Courses Lipsey Webinar Recordings Blueprint Webinar Replays GCC Videos Tool Training Replays

17. Using the Course Catalog Click here to Search by Keyword

18. Using the Course Catalog Click here to Search by Keyword

19. Registering for a Course Click Course Title Click “Register” Click “My Courses”

20. Launching an Online Course Select Online Courses: Click “Launch” to begin. List of Topics OR Video Launches Content window with audio

21. Launching a Webex Course Note: The instructor must Start the Webex class in order for you see the link to “Join” the class. Join 5-10 min. early. Select Instructor-led Courses: Click “Join” to attend.

22. Career Development Guides 1. Select Library: Click “Online Resources” 2. Scroll down to View. Download by role.

23. Help Commercial University Helpdesk 1-866-237-0789 CBC Helpdesk 1-800-222-2162 (Option 2)

24. Questions?