1. Assessment activity 1.3 P2

2. Add to your leaflet expand the leaflet you produced for Assessment activity 1.1 (detailing the personal attributes valued by employers) to include advice on the principles of effective communication.

3. General skills – Cultural differences – Adapting to suit an audience – Accuracy – Question and answer – Engaging the audience

4. Interpersonal skills Techniques and cues Positive language Negative language Active engagement

5. Written communication skills. Guidelines Smileys or emoticons Key messages Grammar and spelling Structure Alternative viewpoints Proofreading