1. { Social Media for 9-1-1 From Agency to Individuals: Reputation Management Reputation Management Cheryl Bledsoe, Technical Manager @Clackamas911

2.  9-1-1 Social Media Use  Why You Should Care  What You Need to Know OBJECTIVES:

3. Dispatcher Use of Social Media Yolo County, California January 2015 Father & 11-year old son

4. Baltimore, Maryland

5.  Deputy Director of 9-1-1  Comment made “after hours” on his personal account  5-day suspension & required to take diversity training City of Rochester

6. Review of the Why Direct connection to the Public Better relationships with news media Allows Agencies to be More Customer Responsive Extends Reach for Networking & Engagement Possibilities Familiarizes Agencies with societal communication practices & enhances understanding of coming Next Gen 911 world

7.  Risk: Privacy is EVERYONE’s Responsibility  Relationships: Awkward Moments  Reputations: Yours & Ours  Reminders: Confidential Information What You Need to Know ~ Four R’s

8. Privacy Issues Evaluate how much your share Evaluate how much your share Consider “public safety” status Consider “public safety” status Check your privacy settings regularly Check your privacy settings regularly Conduct privacy check-ups Conduct privacy check-ups Location Settings Location Settings Remember, People Don’t Need to be online to hear about what You Post Remember, People Don’t Need to be online to hear about what You Post  Bottom Line  Your personal privacy settings are Your Personal Responsibility.

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10. The “Awkward Family” Issues  Merger of Peer Groups  Power Differentials  Consider your own boundaries & “friend criteria”

11. { Two Reputations

12. Confidential Information Considerations  Consider Your Confidentiality Policy  Be mindful of dispatch screens  HIPPA Information  Caller Names or Identifying Information  Recommend Caution  Public Safety Comments  Agency Address

13. { Questions? Cheryl Bledsoe, Clackamas 911 Tech Manager cbledsoe@Clackamas.uscbledsoe@Clackamas.us | 503-722-6708 cbledsoe@Clackamas.us