1. CI Process Changes Presented by Colonel Paul Gloyd Commander, CAP-USAF Colonel Ken Parris Inspector General, CAP Feb 2014 Civil Air Patrol

2. CI Process Changes Anticipated results Anticipated results  25% in reduction manpower  CI report delivered in < 30 days

3. Industry problem solving process Step 1: Clarify and validate the problem Step 2: Break down the Problem/Identify the Performance Gap Step 3: Set Improvement Targets Step 4: Determine Root cause Step 5: Develop Countermeasures Step 6. See Countermeasures Through Step 7: Confirm results and Process Step 8: Standardize Successful Processes CI “8 Step” Process

4. CI Countermeasures 15 Processes Identified  3/3 Administrative – Completed  6/6 Technology – Completed  6/6 Standard Work – Completed

5. CI Countermeasures Three Recent Accomplishments  Discrepancy Tracking System  CAP Knowledgebase  The CI Checklist

6. CI Technology Discrepancy Tracking System (DTS)  On-Line  Standardized Responses  Region Involvement

7. CI Standard Work

9. Down from 269 to <120 days Red line = 296 Days for average CI report publication in Aug 13 Blue line = current trend with countermeasures implemented Green line = 14 days goal for average CI report publication from RIE CI Results To Date

10. Preliminary Reduction of 51 man-hours CI Results To Date Green = Goal Yellow = Current as of Feb 13 Orange = Starting point average CI report publication in Aug 13

11. CI Process What’s Next  Implementation for LR SAVs  8-Step Process Institutionalized  SUI 8-Step planned: 7-11 April  8-Step training for initial cadre

12. CI Process End State  Mission Focused CI’s  Real Time Feedback To Command  Data Driven Decisions

13. CITIZENS SERVING COMMUNITIES QUESTIONS CI Process Changes