1. British Library & CDRS move into St Pancras building in 1997 1/2 M free enquiries answered 21 M hits on website www.bl.uk new strategy - collaboration, ‘e’ curatorship...

2. CDRS international - potential of time zone sharing robust commitment to professionalism

3. implementation management initiative so had to secure staff ‘buy-in’ and overcome scepticism which team to go with? workload and monitoring profile

4. use of existing ‘conspectus’ profile whole library - team expertise definition of ‘research level’ constant modulation and updating

5. the first question Web, other electronic, printed, other source awareness of questioner - who and where “the right answer might not always be right in a different context”

6. monitoring high-level quarterly reports to ExecTeam 6 weekly project team meetings using CDRS stats, our own monitoring adjustment of profile level

7. issues variation of profile access to materials store off-site staff development virtual reference library improvements staff access to electronic resources model electronic licence adjustment

8. future discrete units with own profiles publicity document delivery - has our DSC a role to play eg. Articles Direct user education - how to find answer v answer