1. Delivering Steps 2 Success Key challenges and opportunities to building partnerships, working together and achieving results

2. Chris Melvin Experience & Skills  Track record of building and delivering high performing public services across the Welfare to Work, Skills and Enterprise sectors  Contributes to policy development  Founding Deputy Chair of the Employment Related Service Association Career History  Founder and Chief Executive - PublicCo  Interim Chief Executive – Shaw Trust  Founder and Chief Executive – Reed in Partnership

3. About PublicCo  Established in October 2011  Consultancy focusing on helping improve the performance of public service providers and advising commissioners on policy and procurement  Team of highly skilled individuals with extensive sector knowledge  Working across the UK, Europe, Middle East and Asia Pacific

4. Key Challenges  Establishing the right partnerships to deliver results  Meeting the needs of the most disadvantaged customers  Getting the governance structure right  Managing risk  Managing performance

5. Key Opportunities  Innovating services  Drawing on best practice and lessons learned to inform future delivery  Using the knowledge of the supply chain to deliver a relevant, holistic and high performing service