1. 1 Staff Orientation: Working for an Association Adapted from presentation prepared by: Karen Tucker Thomas, CAE, KST Consulting, Port Tobacco, MD 301-539-4616 or 202-236-3584

2. 2 Introduction What is an association? How does it differ from a private sector company/business? Staff will learn about the nature of associations, what makes them unique, the role of staff, board and members, and general staff performance expectations. Who has worked for an association before? What questions do each of you hope to get answered today?

3. 3 Agenda DNA of an Association Role of Staff Role of Board and Committees Role of Executive Director (CSO/CEO) An Association’s Culture Performance Expectations BOD Has One Employee BOD/Staff Communications Staff/Member Communications Staff to Staff Communications

4. 4 Overview Working together as a team, puts pieces of a puzzle together to create the total experience or picture. What the BOD directs impacts CSO, Committees, Staff Each person and group has an important role to play to insure that the organization achieves its Big Audacious Goal Com. Cul - tur e YO U ???? BO D CSO Staff DN A

5. 5 Vocabulary Initials of this association BOD – Board of Directors CMT – Committee Acronymns for other Associations Transparency—open, truthful, direct, respectful

6. 6 DNA of an Association Owners, customers and workforce are the same population Membership Recruitment and Retention/Acquisition campaign, Annual Conference Examples/exercise

7. 7 Role of Staff Implement, Advise, Guide, Continuity Develop brochures, correspondence, newsletters, manage programs Role of Board/Committees Staff Communications with Board/Members Role play committee meeting and staff follow-up Culture—moving toward transparency Staff to Staff Communications Expectations: Excellence, professional, warm/friendly, reliable, fast, flexible, nimble, helpful, customer service—think Nordstrom’s and Starbucks

8. 8 Summary DNA, Roles & Relationships, Appropriate Communications, Expectations, Organizational Culture and Staff Culture Defined How does this affect YOU in your role? Has this been helpful? What do you need more information/development around? Questions? Thanks for being a part of the Association Team!

9. 9 Where to Get More Information Comprehensive Orientation Schedule to cover governance structure, policies and procedures, bylaws, history of this organization, various programs and services Checkout various ASAE publications Visit ASAE and The Center for Association Leadership on the web Read Association Management monthly and e- news circulated Other

10. 10 Used by permission of: Karen Tucker Thomas, CAE President KST Consulting, LLC 8525 Avonlea Lane Port Tobacco, MD, 20677 p: 301-539-4616 c: 202-236-3584 www.kstconsulting.net karen@kstconsulting.net

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