1. 17 - 1 McGraw-Hill/Irwin © 2005 The McGraw-Hill Companies, Inc., All Rights Reserved. Module 19W Managing Knowledge Management Processes

2. Learning Objectives 1.Describe the knowledge management processes 2.Understand and differentiate knowledge and knowledge management 3.Explain the differences among the various kinds of knowledge. 4.Describe the stages in the development of a knowledge management system. 5.Understand how knowledge management can be used as a competitive weapon. 6.Understand the interplay among individual and corporate knowledge.

3. The Skandia Case: Appearance and Reality

4. Knowledge

5. Knowledge Management

6. Figure 17-1W: The Real Shop Floor – The Virtual Shop Floor

7. Knowledge Experts and Enablers The CKO The IS Group The Team The Right Option

8. Organizational Learning Model

9. The Knowledge Life Cycle

10. Knowledge Transfer Steps 1. Select a unit that has an interest in knowledge sharing. 2. Establish a steering committee. 3. Conduct a knowledge assessment. 4. Establish a framework for knowledge transfer. 5. Identify organizational goals and their corresponding knowledge components. 6. Identify the appropriate transfer process for each type of knowledge. 7. Locate current informal systems that can be enhanced. 8. Identify resources. 9. Develop an integrated system for knowledge transfer.

11. Deploying and Using the Knowledge Management System Business Intelligence Communities of Practice Job Design, Job Rotation, and Careers The Virtual Office

12. Managerial Challenges New Opportunities New Security Issues