1. HERO UNIT Training Module STREETWISE

2. Introduction This course is designed to inform the operator of the potential dangers that he/she may experience while performing the duties of a HERO operator.

3. Things to Remember Patrol means to look for “trouble” Realize the importance of your radio (Key piece of equipment) Always take the “Heads Up” approach when dealing with motorists

4. The “Heads Up” Approach Do what it takes to get home every night Be a professional, we do serve the people of Georgia Protect yourself and the person you are assisting

5. The Key “When you arrive at the scene of an incident…look at the totality of the circumstances, remembering that Awareness is the key.”

6. Conditions of Alertness White (Zombic) – Daydreaming, Sleep walking Yellow (Awareness) – Alert, Observing Orange (Specific Alert) – A gut feeling something is wrong Red (Confirmation of Orange) – Your intuition was right BlackBlack ( Danger is confirmed fight or flee)

7. Remember “Think about what you see and not what someone else is telling you.” “Think about what you see and not what someone else is telling you.”

8. What is an EDP? Emotional Disturbed Person

9. 3 Types of EDP Long Term – Chronically Ill Chemical Abuse - Drugs & Alcohol Short Term – Temporarily Out of Control

10. How to Handle an EDP Never underestimate the strength of an EDP Call for Back Up, if needed Stay Alert Try to calm the subject Maintain a safe distance Never crowd an EDP

11. EnvironmentalHazards of Patrolling Environmental Hazards of Patrolling Traffic Conditions Unfamiliar surroundings Geometric Design of the Roadway (Vertical & Horizontal curves) Construction Areas No Shoulders or sub-standard widths Approach & Trail gores

12. Transporting Motorists/Pedestrians Prior to transporting Contact the TMC Provide description of motorist (s) Provide beginning & ending mileage Provide license number of vehicle Number of people being transported Destination Call TMC when transport is completed

13. Summary Your personal Safety is of primary concern to the HERO management and the Department of Transportation. Stay alert and be safe.

14. THE END Questions or Discussion