1. Slide title In CAPITALS 50 pt Slide subtitle 32 pt Improvement of Software Delivery Process in the Telecommunications Industry Xian Sun xian.sun@ericsson.com

2. Top right corner for field-mark, customer or partner logotypes. See Best practice for example. Slide title 40 pt Slide subtitle 24 pt Text 24 pt Bullets level 2-5 20 pt © Ericsson AB 2007Improvement of Software Delivery Processes2007-02-062 About  Carried out at Oy LM Ericsson AB, Finland  Supervised by Prof. Heikki Hämmäinen  Instructed by Petri Haapanen

3. Top right corner for field-mark, customer or partner logotypes. See Best practice for example. Slide title 40 pt Slide subtitle 24 pt Text 24 pt Bullets level 2-5 20 pt © Ericsson AB 2007Improvement of Software Delivery Processes2007-02-063 Content  Introduction –Background –Scope –Research Problem –Research Method –Stucture of the Research  New Reorganized Processes –Advantages –Challenges  Conclusion  Future Studies

4. Top right corner for field-mark, customer or partner logotypes. See Best practice for example. Slide title 40 pt Slide subtitle 24 pt Text 24 pt Bullets level 2-5 20 pt © Ericsson AB 2007Improvement of Software Delivery Processes2007-02-064 Background Network operators’ relative investments over last 20 years (Accenture)

5. Top right corner for field-mark, customer or partner logotypes. See Best practice for example. Slide title 40 pt Slide subtitle 24 pt Text 24 pt Bullets level 2-5 20 pt © Ericsson AB 2007Improvement of Software Delivery Processes2007-02-065 Background  Software production is time consuming, expensive and brings the most value and functionalities to the current network elements.  As a result, network suppliers want to sell hardware, software and services as separate products.  Operators still want to see network supliers as hardware vendors and are reluctant to pay for software separately.

6. Top right corner for field-mark, customer or partner logotypes. See Best practice for example. Slide title 40 pt Slide subtitle 24 pt Text 24 pt Bullets level 2-5 20 pt © Ericsson AB 2007Improvement of Software Delivery Processes2007-02-066 Scope The red ellipse illustrates the scope of the thesis End-usersOperators provides services to end-users Suppliers delivers network elements and services Suppliers of Telecom Network Money Network Element Media Gateway Delivery process

7. Top right corner for field-mark, customer or partner logotypes. See Best practice for example. Slide title 40 pt Slide subtitle 24 pt Text 24 pt Bullets level 2-5 20 pt © Ericsson AB 2007Improvement of Software Delivery Processes2007-02-067 Research Problem  The main research problem: –How to productize the network element software by changing the software delivery process?  This question can be further divided into the following sub-questions: –How do the current software delivery processes function? –What similarities, differences and challenges are in the current processes? –How can the current processes be reorganized to productize the software? –What kinds of advantages and challenges there are in the new reorganized processes?

8. Top right corner for field-mark, customer or partner logotypes. See Best practice for example. Slide title 40 pt Slide subtitle 24 pt Text 24 pt Bullets level 2-5 20 pt © Ericsson AB 2007Improvement of Software Delivery Processes2007-02-068 Research Methods  Literature studies -books, academic,documents,  Interviews -initial interviews, target interviews,  Observation -process, entry meetings, closing meeting etc..

9. Top right corner for field-mark, customer or partner logotypes. See Best practice for example. Slide title 40 pt Slide subtitle 24 pt Text 24 pt Bullets level 2-5 20 pt © Ericsson AB 2007Improvement of Software Delivery Processes2007-02-069 Structure of the Research Discribes the current software delivery processes Examines the target processes Purpose the new reorganized processes Examines the purposed processes

10. Top right corner for field-mark, customer or partner logotypes. See Best practice for example. Slide title 40 pt Slide subtitle 24 pt Text 24 pt Bullets level 2-5 20 pt © Ericsson AB 2007Improvement of Software Delivery Processes2007-02-0610 New Reorganized processes  Software delivery process –Delivers a new software into new nodes  Feature delivery process –Activates features in the existing nodes  Software maintenance process –Provides maintenance services to the existing nodes

11. Top right corner for field-mark, customer or partner logotypes. See Best practice for example. Slide title 40 pt Slide subtitle 24 pt Text 24 pt Bullets level 2-5 20 pt © Ericsson AB 2007Improvement of Software Delivery Processes2007-02-0611 Advantages  Filling the strategy  Simpified cummunication  Risks reduction  Cost reduction for customer  Maintenance cost reduction for the case company  Automated update system  Reduction of prallel processes  Other affections

12. Top right corner for field-mark, customer or partner logotypes. See Best practice for example. Slide title 40 pt Slide subtitle 24 pt Text 24 pt Bullets level 2-5 20 pt © Ericsson AB 2007Improvement of Software Delivery Processes2007-02-0612 Challenges  The biggest fear of the customers is the loss of average revenue per user  Reliability  Technological challenges  Change resistance

13. Top right corner for field-mark, customer or partner logotypes. See Best practice for example. Slide title 40 pt Slide subtitle 24 pt Text 24 pt Bullets level 2-5 20 pt © Ericsson AB 2007Improvement of Software Delivery Processes2007-02-0613 Conclusion  Three new processes were developed  They support the new strategy of the case company. – Selling components of the software separately. –By establishing different delivery processes for software and features this is fulfilled. –Serves the goal of software productization.

14. Top right corner for field-mark, customer or partner logotypes. See Best practice for example. Slide title 40 pt Slide subtitle 24 pt Text 24 pt Bullets level 2-5 20 pt © Ericsson AB 2007Improvement of Software Delivery Processes2007-02-0614 Future Research  More specific measurement tools –To gather numerical statistics of the new reorganized processes  The same process model could be expanded to other product lines –Company wide studies of broader changes of delivery processes to better fulfill the strategy of the case company  Studies on the economical impact of the changes –Marketing strategies –Pricing of the new separate products –Economical effect on suppliers and customers  Benchmarking the software delivery processes with other companies

15. Top right corner for field-mark, customer or partner logotypes. See Best practice for example. Slide title 40 pt Slide subtitle 24 pt Text 24 pt Bullets level 2-5 20 pt © Ericsson AB 2007Improvement of Software Delivery Processes2007-02-0615