1. RESPONSIVE LOCAL SERVICES Phase 2 Bill Blackett – West Area Response Manager JULY 2012

2. Responsive Local Services Increase resident influence on priority setting and decision making in their local area Increase resident satisfaction with the level of customer service Increase in the number of residents who feel informed about what is happening in their area Increase in service requests dealt with right first time Reduction in the number of posts needed to do the job Close working with Local Councillors and other partners /agencies

3. Responsive Local Services 1 – Service Scope Street Scene Services – April 11 to March 12 Graffiti Dog Fouling Grass Cutting Litter Dumping of Waste Enforcement Winter Maintenance Street Cleansing

4. Responsive Local Services 2 – Service Scope Street Scene Services – from April 12 Parks Operational Maintenance Sports Pitch maintenance Cemeteries and Crematorium Arboriculture Play Areas

5. Area Response Team Area Response Manager Area Response Officer Ward Team Leaders Environmental Enforcement Officer Parks Rangers

6. Being Responsive Residents see action in their local area Regular attendance at: –Area Committees; –Place Boards –Residents Meetings –Customer Focus Groups ‘Walk and Talk Events’ – Joint walks with Councillors, Partners and Residents

7. LOVE WHERE YOU LIVE 13 Groups and 15 Events across West area in September 2011. Regular Love Where you Live activity including: Litter Picks – Silksworth Lakeside and Youth Almighty Bulb Planting – Launch Pad Signage – Launch Pad Joint work with Gentoo Keen to support other LWYL activity

8. CONTACT DETAILS Ian Richardson – Assistant Head of Streetscene (RLS) ian.richardson@sunderland.gov.uk Dave Ellison – Area Response Manager (Coalfield) dave.ellison@sunderland.gov.uk Andy Old – Area Response Manager (North) andrew.old@sunderland.gov.uk Brian Hodgkinson – Area Response Manager (Washington) brian.hodgkinson@sunderland.gov.uk Bill Blackett – Area Response Manager (West) bill.blackett@sunderland.gov.uk Nicky Rowland – Area Response Manager (East) nicky.rowland@sunderland.gov.uk Helen Peverley -Area Response Manager (City Centre) helen.peverley@sunderland.gov.uk

9. Thank you