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2. Development Planning and Administration MPA – 403 Lecture 28 FACILITATOR Prof. Dr. Mohammad Majid Mahmood Bagram

3. Reflections 3

4. Impact of Personality & Diversity on Effective Planning & Administrations

5. PERSONALITY MEANS… The totality of an INDIVIDUAL’S attitudes, values, interests, behavioral patterns, emotional responses, & social roles. 5

6. Personality IS ALL ABOUT…  Public Speaking  Body language  Behavior  Anger Management  Physical Fitness  Food habits.  Friends making Skills.  Relationship Skills.  Learning Skills.  Dealing with problems. also known as PERSONAL MAGNETISM. 6

7. PERCEPTION vs. REALITY… 7

8. NEGATIVE EMOTIONS… Fear Stress 8

9. POSITIVE ATTITUDE HOW MUCH DO YOU SEE OF AN ICEBERG? 9

10. ONLY 10% OF ANY ICEBERG IS VISIBLE. THE REMAINING 90% IS BELOW SEA LEVEL. 10

11. The Iceberg phenomena is also applicable on human beings … 11

12. MAKE YOUR LIFE 100% Let each letter of the alphabetic has a value equals to its sequence in alphabetical order: ABCDEFGHIJKLMNOPQRSTUVWXYZ 1234567891011121314151617181920212223242526 SKILLS 1911912 19 KNOWLEDGE 11141523125475 HARDWORK 8118423151811 ATTITUDE 120 9 2145 = = = = 82 96 98 100 12

13. ATTITUDE THE THINGS INSIDE US THAT MAKES US GO UP/DOWN IS ‘ATTITUDE’. + SUCCESS OF AN INDIVIDUAL, ORGANISATION OR A COUNTRY DEPENDS ON THE QUALITY OF THE PEOPLE. AND THE QUALITY COMES FROM HIS/HER ‘ATTITUDE’. + INDIVIDUAL WITH BETTER ‘ATTITUDE’ WOULD BE BETTER PERSON, WHICH WOULD CUT DOWN NEGATIVITY. + 13

14. ATTITUDE HUMAN BEINGS CAN ALTER THEIR LIVES BY ALTERING THEIR ATTITUDES OF MIND. THINK, CAN A STUDENT/ PARENT/TEACHER/ SALESMAN/EXECUTIVE/EMPLOYER/ EMPLOYEE BE GOOD IN THEIR ROLE WITHOUT GOOD ATTITUDE ? 14

15. ATTITUDE JUST LIKE BUILDING STANDS ON A STRONG FOUNDATION, SO DOES SUCCESS. AND THE FOUNDATION OF SUCCESS IS ‘ATTITUDE’. + BE A BETTER PERSON, IT WOULD AUTOMATICALLY GIVE YOU BETTER BRAIN. AND BETTER BRAIN MAKES A MAN SUCCESSFUL. + FOUNDATION OF SUCCESS REGARDLESS OF YOUR CHOSEN FIELD IS ‘ATTITUDE’ + 15

16. Attitudes and Change Affective ASPECTS OF ATTITUDE Cognitive Behavioural What a person knows about the situation How the person feels about it How the person reacts People build up attitudes which fit their needs and values as they perceive them to be 16

17. FACTORS THAT DETERMINE OUR ATTITUDE 1.ENVIRONMENT 2.EXPERIENCE 3.EDUCATION 17

18. TYPES OF ATTITUDE 1.POSTIVE ATTITUDE. 2.NEGATIVE ATTITUDE. 18

19. BENEFITS OF POSITIVE ATTITUDE 1.INCREASE PRODUCTIVITY. 2.FOSTER TEAM WORK. 3.SOLVES PROBLEMS. 4.IMPROVES QUALITY. 5.INCREASE PROFITS. 6.REDUCES STRESS. 7.HELPS A PERSON BECOME CONTRIBUTING MEMBER OF A FAMILY & SOCIETY. BECOMES AN ASSET TO THEIR COUNTRY 8.ABOVE ALL, MAKES A PLEASING PERSONALITY. 19

20. CONSEQUENCES OF NEGATIVE ATTITUDE 1.A PURPOSELESS LIFE. 2.ILL HEALTH. 3.HIGH STRESS LEVEL FOR HIMSLEF/HERSELF OR FOR OTHERS. 4.CREATE NEGATIVE ENVIRONMENT AT HOME AND WORK PLACE AND BECOME A LIABILITY TO SOCIETY. 20

21. STEPS FOR BUILDING POSITIVE ATTITUDE IF WE WANT TO BUILD AND MAINTAIN POSITIVE ATTITUDE, WE NEED TO CONTINUOUSLY PRACTICE THE FOLLOWING STEPS : 1.CHANGE FOCUS. LOOK FOR THE POSITIVE. 2.MAKE A HABIT OF DOING IT NOW. 3.DEVELOP AN ATTITUDE OF APPRECIATION 4.LEARN TO LIKE THE THINGS THAT NEED TO BE DONE. 5.START YOUR DAY WITH A POSITIVE. THOUGHT/THING 21

22. BE OPTIMIST  Be so strong that nothing can disturb your peace of mind.  Talk health, happiness and prosperity to every person you meet.  Make all your friends feel there is something in them.  Look at the sunny side of everything.  Think only of the best, work only for the best and expect only the best.  Be as enthusiastic about the success of others as you are about your own. 22

23. Forget the mistakes of the past and press on to the greater achievement of the future. Give everyone a smile. Spend so much time improving yourself that you have no time left to criticize others. Be too big for worry and too noble for anger. BE OPTIMIST 23

24. Do butterflies attack your stomach whenever you’re asked to speak before a group? Can you confidently express your thoughts and ideas? 24

25. HOW TO INCREASE SELF CONFIDENCE Think positively about yourself. Set realistic goals Reward/praise yourself when you DO well. Be aware of your thoughts. Think logically about the situation, DON’T react Do not attribute your achievement and accomplishments only to luck. Give yourself credit for your own personal achievement. 25

26. Is the ability to communicate your needs, feelings, opinions, and beliefs in an open and honest manner without violating the rights of others ASSERTIVENESS 26

27. ASSERTIVENESS IS NOT SAME AS A ssertiveness produces positive outcomes Aggressive acts result in negative outcomes. 27

28. HOW TO BE ASSERTIVE BE HONEST AND DIRECT ABOUT YOUR FEELINGS, NEEDS, BELIEFS. EXPRESS YOURSELF FIRMLY AND DIRECTLY. BE REASONABLE IN YOUR REQUESTS REGOGNIZE AND RESPECT THE RIGHTS OF THOSE AROUND YOU. BE AWARE OF BODY POSTURE/LANGUAGE MAINTAIN EYE CONTACT. USE “I” STATEMENTS TO EXPRESS SELF DON’T LET OTHERS IMPOSE THEIR VALUES/IDEAS ON YOU ENCOURAGE OTHERS TO BE CLEAR AND DIRECT TAKE OWNERSHIP 28

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30. SWOT ANALYSIS 30

31. TIME MANAGEMENT time has no holiday so switch on the best in you 31

32. Please Write a One Sentence Definition of: D I V E R S I T Y 32

33. Did any of the following words appear in your definition? Different Individual Race Unlike Characteristics Diverse Minorities Unique Variety 33

34. Aspects of Diversity ï Age ï Race ï Gender ï Culture 34

35. “Diversity is the art of thinking independently together.” -Malcolm Forbes Many major successful large corporations recruit employees with diverse backgrounds, abilities and talents, recognizing all individuals as unique Workforce diversity is strategically a good idea 35

36. Understanding Diversity Diversity is more than just tolerating differences. It is respecting, apprec-iating, and understanding the varying characteristics of individuals. 36

37. Understanding Diversity Everyone is unique. Biases are damaging. 37

38. Discrimination breeds narrow- mindedness, impairs employee morale, strains employee relationships and thus, damages productivity. Not to mention, it is illegal and costly in terms of litigation! Understanding Diversity 38

39. Different Perspectives Diversity offers many unique perspectives for problem-solving, as everybody brings a unique perspective to the table Discussions, conflict and disagreements will often lead to innovation and unique ideas 39

40. Globalization Diversity in the workplace makes customers feel welcomed and comfortable when they are dealing with an employee from their own culture. 40

41. Thank you for your kind attention! Thank you for your kind attention! FACILITATOR Prof. Dr. Mohammad Majid Mahmood Bagram 41