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Published byFrank Cummings Modified over 9 years ago
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Joe Firmage Chairman & CEO
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Become and remain the leading global Internet strategy and professional services firm, helping to transform business processes through Internet technologies USWeb’s Mission
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Comprehensive Services Internet and Intranet Strategy Needs Analysis Architecture Planning Application Development Technology Integration Graphic Design Education
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Business-Critical Solutions Internet Marketing & Communications Sales Automation Human Resources & Recruiting Manufacturing & Operations Customer Service & Support E-Commerce and Catalog Development Legacy System Integration
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Intranet Outsourcing Market Size Source: IDC
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CreativeTechnical Engagement Size USWeb Strike Zone Market Landscape
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Professional Service Provider Source: IDG
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Key Business Challenges Completely fragmented space – Consolidation Businesses are confused – Communication Talent is hard to find – Certification Growth & scalability – Leveraged knowledge & programs
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Challenge # 1: Consolidate a Services Giant Step 1: Affiliation Step 2: Acquisition Step 3: Expansion Leverages others’ $$ Moves very fast Establishes solidarity Captures talent Builds goodwill value Consistent valuation Establish control Economies of scale Foundation for growth Invest working capital Target segments
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USWeb Offices Over 40 Regional Offices and Growing
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USWeb Clients
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Entry Point Internet Site Intranet Site “Communication Site” $10k-100K Department Intranet Site Extranet Site “Business Application” $100k-$1M Intranet Site Extranet Site “Business Application” $100k-$1M Enterprise System Integration “Mission Critical” 500k+up to $10mm System Integration “Mission Critical” 500k+up to $10mm Market Evolution
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Challenge # 2: Communicate the Opportunity
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Brand Awareness
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Challenge # 3: Certify the Talent
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Challenge # 4: Growth & Scalability USWeb Internet Strategy & Solutions Center Technology assets Methodology concepts Project profiles Solution profiles Infrastructure Advisory board USWeb Solutions USWeb Methodologies Project Registry Technology Library Solution Demo Center Case/ROI Studies Executive Briefings USWeb Certification USWeb Sitecasts USWeb Hosting
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USWeb Clients Client Services Growth & Scalability Integration & Support Acquisition Planning & Management Managing the Business
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USWeb Operations Toby Corey President September 10, 1997
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Managing the Business Planning & Management Acquisition Integration & Support Growth & Scalability Client Services USWeb Clients
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Planning & Management - Corporate vision and mission - Corporate objectives, strategies & tactics - Competitive strategy - Positioning and key messages - Primary external communications - All client services - All corporate services - SSC leadership & strategy - Business negotiations - Financial planning, management, and control - Policies & procedures Objective: Create a $1 billion valuation by the end of 1998 Focus of management team : Planning & Management Acquisition Integration & Support Growth & Scalability
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Acquisition Objective: Complete the acquisition of $12 million incremental annual run rate revenue per quarter through the end of 1998 Planning & Management Acquisition Integration & Support Growth & Scalability Target Internet integrators with annual run rate revenue in excess of $2 million and with a pre-tax profit margin in excess of 10% Complete 18 candidate meetings per quarter, and close 33% of candidates Complete signing of acquisitions within 60 days, and closing within 75 days, of signature on initial non- disclosure
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Integration and Support Objective: Complete and integrate new company into a USWeb division within 15 days of signing of definitive agreement Planning & Management Acquisition Integration & Support Growth & Scalability Begin conversion and integration checklist prior to closing Deploy conversion & integration team, synchronized with signing of definitive agreement Integrate financial and operating processes immediately Provide access to and instructions for use of USWebCentral Deploy division orientation Sitecast Link into growth & scalability programs
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Growth and Scalability Objective: Sustain 22% quarter over quarter organic growth through the end of 1998 Planning & Management Acquisition Integration & Support Growth & Scalability USWeb Internet Strategy & Solutions Center Market Development Programs Strategic Partnerships Fundamentals Management
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USWeb Internet Strategy & Solutions Center Planning & Management Acquisition Integration & Support Growth & Scalability USWeb Business Solutions Library Engagement Methodology Project Registry Executive Briefings & Demo Center Sitecast Education & Certification USWeb Hosting
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USWeb Business Solutions Planning & Management Acquisition Integration & Support Growth & Scalability
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Market Development Programs Planning & Management Acquisition Integration & Support Growth & Scalability
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True Strategic Alliances
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Fundamentals Management Planning – Corporate annual plan – Quarterly corporate programs – Quarterly division business plans Reporting – Bi-weekly division update Managing – Monthly business plan review – Scorecard – Customer Satisfaction Planning & Management Acquisition Integration & Support Growth & Scalability
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USWeb Scorecard Program
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Customer Satisfaction Survey Areas to Improve – meeting project timeline – communicate more frequently Overall SatisfactionRecommend
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Client Services Planning & Management Acquisition Integration & Support Growth & Scalability Client Services USWeb Clients
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USWeb Clients Planning & Management Acquisition Integration & Support Growth & Scalability Client Services USWeb Clients
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Serving USWeb Clients Sheldon Laube CTO September 10, 1997
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Serving Clients Knowledge Management – Key scalability of professional services – Improve effectiveness of solutions to clients – Leverage breadth of USWeb
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USWeb Internet Strategy & Solutions Center USWeb Business Solutions Library Engagement Methodology Project Registry Executive Briefings & Demo Center Sitecast Education & Certification USWeb Hosting
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USWeb Business Solutions Library Capture experience of offices Document breath of service Develop USWeb book of solutions Translate custom solutions into replicable “products” – delivers value to clients at higher margin
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Engagement Methodology Core approach to client service Aggregation of office best practice Ongoing field training Continuous enhancement based on experience Methodology drives client service quality
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Project Registry Online resource – who has done what for whom Documents – project technical details – methodology used – experiences gained Delivers relevant experience to clients
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Executive Briefings & Demo Center Sponsorship from HP, Microsoft, Intel, Genuity Demonstrate today’s reality – actual demos of developed client solutions – hands on for visitors Experience the near future – demonstrate what future technology enables – 6-12 month time horizon Show clients “art of the possible”
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Sitecast Live internet video broadcast Demonstrate real business solutions Demonstrate cutting edge technology Create community of IT executives
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Education & Certification Educate IT professionals Vendor neutral certification Expand the market Deliver education standards to marketplace
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USWeb Hosting Trend to outsource web hosting High value services – high performance hosting – electronic commerce – virtual private networks High quality, high performance client services Single source of service
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www.usweb.com
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