7. Management Trouble Financial Trouble Operational Trouble We were “Good Enough” We were “Good Enough” Daphne Utilities

8. First Who… Then What

9. We’re All Businesses

10. Building a GREAT House! CUSTOMER ENGAGED EMPLOYEES PERFORMANCE FISCALHEALTH TEAMWORK COMMUNICATE VALUE PUBLICIMAGE

11. We’re One Utility

13. The Flywheel

14. We’ll Get You What You Need

16. Support Trust Responsibility

17. Our Reputation Rides on Their Coattails Rides on Their Coattails

21. Daphne Utilities among best workplaces in U.S. Company is only utilities service ever to be Included in Wall Street Journal's top 35 list Daphne Utilities among best workplaces in U.S. Company is only utilities service ever to be Included in Wall Street Journal's top 35 list

22. Engagement One Utility Higher Productivity EMPLOYEES CUSTOMERS

23. 1993 – 2005 (12 years) 2005 - 2010 (5 years) $ 8 MM $ - 5 MM Performance Financial Gains

24. EPA Award of Excellence Large Groundwater Systems

26. We’ve Come a Long Way! Rob McElroy, P.E. General Manager – Daphne Utilities Email: rob@daphneutilities.com www.daphneutilities.com (Information Center / Publications and Media)