1. MAFAA Spring Conference 2012 M.E.G. Calabrese University of MN – Twin Cities

2.  Mojo is a magical charm bag used in voodoo, which has transmuted into a slang word for self-confidence, self- esteem or sex appeal.a magical charm bag used in voodooself-confidenceself- esteemsex appeal

3.  What motivates people?  How do we motivate others?  How do we motivate ourselves?

4.  18% of American workers are unhappy at work and not productive.  52% Employees perform without enthusiasm or care for their work.  29% Employees work with passion and feel a deep connection to their employer.

5.  What is the cost of an unmotivated workforces?  $300 Billion in lost productivity each year.

6.  Engaged employees = more productive employees.  Engaged employees were 43% more productive.

7.  U.S. Department of Labor shows historically low “quit rates.” Quit rates are down by 40%  Employees who want to leave their jobs aren’t leaving.  4 out of 5 employees would leave their job if they could but are waiting for the job market to improve.

8.  What were you in High School?  81% of teacher’s pets and 76% of cheerleaders were overall satisfied with their jobs.  21% of geeks and 18% of class clowns were dissatisfied with their jobs.

9.  What were you in High School?  59% of teacher’s pets and 57% of athletes were generally satisfied with their jobs.  32% of student government members and 31% of geeks were dissatisfied with their jobs.

10.  Money?  No, not money.  Monetary incentives lack “trophy value”  Employees feel awkward discussing with others  Cash awards are forgotten & tend to be spent on everyday items  Cash is perceived as part of the employee’s compensation package and not part of an incentive program.

11.  Top incentives that would make employees better engaged in their work:  27%More opportunities  20%Career development opportunities & training  15%Flex job conditions (flex time, control over workflow)

12.  Top incentives that would make employees better engaged in their work:  9%Improved cooperation among coworkers  8%More challenging work  7%Better relationship with manager  6%Greater clarity about their own work preferences and career goals.

13.  2000 workers surveyed:  69% said Praise and Recognition is more important than Money.  Four out of five said recognition or praise motives them to do a better job.

14.  Increase communication between you and your staff.  Treat all staff fairly, with trust and respect. If you treat your staff like idiots, you’ll have a group of idiots.

15.  When correcting staff performance, balance criticism with praise.  Remove the “negatives” from your group: gossips, Negative Nellie’s, etc.

16.  Welcome to the C-Zone…

17.  The “Comfort Zone” Panic Zone The C Zone Drone Zone Perceived Difficulty/ Challenge Perceived Ability/Mastery

18.  The perfect blend of Challenge & Mastery  Committed, Confident & In Control  Calm  Focused  Energized  “Can Do!”

19.  Too much challenge/Not enough mastery Challenge Mastery Certainty Uncertainty PANIC ZONE

20.  Too much Challenge & Not enough Mastery  Overcommitted  Overconfident  Out of Control  Scattered  Hyper  “I Gotta!!!!!”

21.  Find ways to increase your mastery  Find ways to decrease the challenge  Decrease your responsibilities  Learn to say No.  Pro-action rather than Re-action  Learn patience

22.  Too much mastery, not enough challenge Challenge Mastery Certainty Uncertainty DRONE ZONE

23.  Not enough Challenge  Too much mastery  Uncommitted  Under-confident  Over-controlled  Lethargic  “I Can’t” & “Don’t Chance it”

24.  Find ways to Increase the challenge  Self-imposed deadlines  Face your fears  Contests with yourself/others

25.  Increase your commitment  Find your desire  Do what you love  The more committed you are, the less difficult it appears to be  Set goals – make your dreams come true  Visualize!

26.  Increase Confidence  Face your fears  You may “hate” your fears, but aren’t AFRAID to fail  Realize fear is natural

27.  Measure the actual difficulty  Rate the difficulty  Bring the Past into the present  Focus on past successes  Imagine the worst

28.  The C Zone ◦ Robert J. Kriegel & Marilyn Harris Kriegel, 1984  Amazon.com.01 plus $3.99 shipping  Are We Slackers? http://jobs.aol.com/articles/2011/12/13/are-we- slackers-what-motivates-employees-infographic http://jobs.aol.com/articles/2011/12/13/are-we- slackers-what-motivates-employees-infographic

29.  A Quick Look at What Motivates Employees ◦ http://worldatwork.org/waw/adimComment?id=26 632 http://worldatwork.org/waw/adimComment?id=26 632 ◦ What Motivates Employees  http://epmanagement.net/Employees.html http://epmanagement.net/Employees.html