1. 授課教師 ______ 指導 餐旅英文

2. 旅館訂房 Chapter 1

3. 本章學習目標 ◆詢問客戶相關資料。 ◆解決客戶需求。 ◆練習向上銷售的技巧。

4. A ： Hello, the Grand Hotel. How may I help you? G ： Hello, I'd like to make a reservation. A ： Which date would you like to reserve? G ： I am thinking about arriving on the first of July. Do you have any rooms available? A ： I am sorry, but we have no vacancies on the date. G ： How about July 2 nd ? Conversation 對話

5. A ： Yes, we have a vacancy then. How many nights will you be staying? G ： I'll be staying for three nights. A ： How many people will be staying in the room? G ： There will be two, my wife and I. So, I'd like to have a double room.