1. IAD Enhancements User Pays User Group 20 th November 2008

2. 2 Revised Implementation Approach  28 th November – 1 st December – Outage required for final trial in IAD Production Service  Extract performance statistics against the change code under stress conditions  Backout and revert to pre change IAD code  Enables analysis of performance results  Provides opportunity to confirm to Users of when change code will be applied and LSO Managed Organisations to notify Users which password to use

3. 3 Revised Implementation Approach (2)  5 th – 8 th December – Implementation of Revised Code into IAD Production Service  Wednesday 3 rd December – Final Go/No Go Meeting  Sat 6 th / Sun 7 th December – Implement Revised Code  Sunday 7 th December – Confirm Revised Code in place  Monday 8 th December –  LSO Managed Organisation Users Log In with revised passwords  Non LSO Managed Organisation Users set profiles

4. 4 Planned User Communications  Emails to Contract Managers  Thursday 4 th December – Confirming ‘Go’ Decision  Sunday 7 th December – Confirm Revised Code in place  SMS Messages to nominated contacts  Sunday 7 th December – Confirm Revised Code in place / Users to use revised password when logging in  Nominations by 3 rd December for SMS to: xoserve.userpays@xoserve.com

5. 5 Other Items for Note  LSO Managed Organisation datafix has been successfully tested  No failures reported  Reconciliation exercise (New Accounts Created) to be undertaken on 1 st December  Response with LSO Password and Profile Details – 3 rd December  Account creation freeze  Not proposed for this implementation