1. Horizon Emergency Care Interaction Design Improvements Mark Anderson www.productinterfaces.com Images in this document © McKesson Provider Technologies

2. Old Primary Window – Java Every mouse click disposed of this window – no continuity Every mouse click disposed of this window – no continuity Couldn’t distinguish primary and secondary windows Couldn’t distinguish primary and secondary windows

3. Early “Home Page” Gave a recognizable place to come back to Gave a recognizable place to come back to C# based, ready for integration with other apps C# based, ready for integration with other apps

4. Updated Version Adjustments made with user input Adjustments made with user input

5. Old Order Management Limited widgets, strange navigation Limited widgets, strange navigation

6. Early New Version Third party components, improved workflow Third party components, improved workflow

7. Updated Version Focus on the data Focus on the data

8. Order Entry (new feature) Extensible design arrived at by iteration Extensible design arrived at by iteration

9. ChartViewer (new feature) Chart content was defined by SME’s Chart content was defined by SME’s

10. Research  Design  Success Thousands of observations came first Thousands of observations came first Behavior patterns  suggest Design Criteria Behavior patterns  suggest Design Criteria Design Criteria  Help generate product ideas Design Criteria  Help generate product ideas Design Criteria  Are a way to evaluate ideas Design Criteria  Are a way to evaluate ideas Human-Centered Design  Less risk, because product features are traceable to observations of behavior, and designed iteratively with user input Human-Centered Design  Less risk, because product features are traceable to observations of behavior, and designed iteratively with user input HCD  Happier Customers! HCD  Happier Customers!