1. Employee Attitudes And Work Quality

2. One of the keys to a successful business is able to hire the most suitable employees for the job and motivate them to do their best

3. Studies show that: Satisfied employees tend to work harder, produce higher quality products and stay longer with the company Satisfied employees tend to work harder, produce higher quality products and stay longer with the company Employees of small and medium sized business tend to be more ‘satisfied’ then those that work in large businesses or the public sector (government) Employees of small and medium sized business tend to be more ‘satisfied’ then those that work in large businesses or the public sector (government)

4. Factors Affecting Employee Attitude All employees like to make decisions on their own – the more they are able to do so, the happier they are All employees like to make decisions on their own – the more they are able to do so, the happier they are Healthy and safe workplace Healthy and safe workplace Employees work better in an atmosphere of fairness and trust and an employers’ commitment to quality Employees work better in an atmosphere of fairness and trust and an employers’ commitment to quality

5. Employees that feel that their work is appreciated and they themselves are valued are more productive Employees that feel that their work is appreciated and they themselves are valued are more productive Employees need to have the right tools to use (proper equipment) and resources and to be treated with respect, trust and encouragement Employees need to have the right tools to use (proper equipment) and resources and to be treated with respect, trust and encouragement

6. Read “Factors Affecting Business- Radical Entertainment” on pages 121 and 122 Read “Factors Affecting Business- Radical Entertainment” on pages 121 and 122 Answer questions #1 and 3 on page 122 Answer questions #1 and 3 on page 122