1. Chapter 19 Copyright © 2012 Pearson Education Chapter 19 - 1 Applying and Interviewing for Employment

2. Learning Objectives 1. Understanding application letters 2. Analyzing the interview process 3. Preparing for a job interview 4. Interviewing for success 5. Following up after an interview Copyright © 2012 Pearson Education Chapter 19 - 2

3. Copyright © 2012 Pearson Education Chapter 19 - 3 Application Letters Solicited Unsolicited Why you are sending it What you are sending Benefits of reading it

4. Application Letter Tips Copyright © 2012 Pearson Education Chapter 19 - 4 Avoid using gimmicks Write to a real person Be clear about the opportunity you seek Show that you understand the company

5. Application Letter Tips Copyright © 2012 Pearson Education Chapter 19 - 5 Don’t volunteer your salary history Keep it short—about three paragraphs Show personality but stay businesslike Project confidence, not arrogance

6. Using the AIDA Plan Copyright © 2012 Pearson Education Chapter 19 - 6 Attention Attention Interest Interest Desire Desire Action Action

7. The cover letter The cover letter will: Introduce you as a candidate. Clarify the position for which you are applying for. Enable you to highlight your strengths. Ask an employer to take action. Copyright © 2012 Pearson Education Chapter 19 - 7

8. Cover Letter Writing Tips  Your cover letter should be job-centered not self- centered.  The cover letter should be 1 page maximum.  Use regular business letter format.  Always address the letter to a specific person, not “To Whom It May Concern.”  Research the name of the contact person or hiring manager.  You may use, “To the Hiring Manager” or “To the Selection Committee Chairperson” if needed.  Proofread and check your letter for proper grammar.

9. Breaking it Down 1234 Street Avenue Wilmington, CA 90744 jobanita@gmail.com March 13, 2012 Sally Boss, Hiring Manager Kaiser Permanente 25825 Vermont Harbor City, CA 90710 Dear Ms. Boss: Your Contact Information Address City, State, Zip Code Phone Number Email Address Date Employer Contact Information (If you have it) Name Title Company Address City, State, Zip Code Salutation Dear Mr./Ms. Last Name:

10. First Paragraph  The first paragraph should include information on why you are writing. Mention the position you are applying for and how you will follow-up.  I would like to express my interest in a Medical Secretary position with Kaiser Permanente. I am confident that Kaiser’s values and objectives would highly complement my own strengths and enthusiasm. I would like to be considered for your Medical Secretary position.

11. Middle Paragraph  The next section of your cover should describe what you have to offer the employer. Mention specifically how your qualifications match the job you are applying for. Remember, you are interpreting your resume, not repeating it.  Evidence of my skills and qualifications can be seen in my responsibilities as a Program Assistant at Los Angeles Harbor College where I provided customer service and scheduled counseling appointments. My educational background in Computer Applications & Office Technology- Medical Office Assistant has been excellent preparation for a career with Kaiser Permanente.

12. Final Paragraph  Conclude your cover letter by thanking the employer for considering you for the position. Include information on how you will follow-up.  Please review the enclosed resume and consider my application for your Medical Secretary position. I would appreciate the opportunity to meet with you and discuss the positive contributions I would offer as a member of your organization. To reach me for an interview, please contact me at (555) 555-5555 or jobanita@gmail.com. Thank you for your consideratation. jobanita@gmail.com

13. Complimentary Close & Signature Respectfully yours, Anita Job Complimentary Close Respectfully yours, Signature Handwritten Signature (for a mailed letter) Type Signature

14. 1111 Figueroa Place Wilmington, CA 90744 June 20, 20XX Ms. Karen Fields Human Resources Director Kaiser Permanente 2075 Palos Verdes Drive North Lomita, CA 90717 Dear Ms. Fields: I am applying for the medical secretary position that you advertised through the Job Placement Center at Los Angeles Harbor College. My resume is enclosed. Your position requires skill in various accounting and medical software programs. My Associate in Science Degree, Option in Medical Office Assistant emphasized the understanding and use of Billing software and Intuit QuickBooks software. I have one year of experience working in an office setting with an increasing level of responsibility. My experience as a Program Assistant gave me the ability to work well in a busy office setting and the interpersonal skills to assist the public. My background and career goals match your job requirements well. Your company has an excellent reputation not only for its services but as an employer. I am confident I would make a lasting contribution to your organization. Thank you for your consideration. To reach me for an interview, please contact me at (555) 555-5555 or smithm@google.com. I look forward to hearing from you.smithm@google.com Sincerely, Anita Job

15. Résumé Follow-Up Copyright © 2012 Pearson Education Chapter 19 - 15 Communication Communication Professionalism Professionalism Instructions Instructions Closing date Closing date

16. Follow-Up Questions Has a decision been made? Has a decision been made? Can you tell me what will happen next? Can you tell me what will happen next? What is the company’s time frame? What is the company’s time frame? Could I follow up in another week? Could I follow up in another week? Can I provide additional information? Can I provide additional information? Copyright © 2012 Pearson Education Chapter 19 - 16

17. Summary of Discussion Copyright © 2012 Pearson Education Chapter 19 - 17

18. Understanding the Interviewing Process Copyright © 2012 Pearson Education 18 Chapter 19 -

19. Interview Sequence Copyright © 2012 Pearson Education Chapter 19 - 19 ScreeningSelection Final stage Filter out applicants who are unqualified Identify the top candidates from all those who qualify

20. Copyright © 2012 Pearson Education Chapter 19 - 20 Group Stress Situational Open-ended Panel Working Behavioral Structured Types of interviews

21. Interview Media Copyright © 2012 Pearson Education Chapter 19 - 21

22. Copyright © 2012 Pearson Education Chapter 19 - 22 Target position Organization fit PersonalityPersonality Work ethic Personal skills Job demands What Employers Seek

23. Preparing for a Job Interview Copyright © 2012 Pearson Education 23 Chapter 19 -

24. Research the Company Copyright © 2012 Pearson Education Chapter 19 - 24 Operations Markets Challenges Management

25. Employer’s Questions The hardest decision you ever made The hardest decision you ever made Your greatest weaknesses Your greatest weaknesses Goals over the next five years Goals over the next five years What you didn’t like about prior jobs What you didn’t like about prior jobs Relate something about yourself Relate something about yourself Copyright © 2012 Pearson Education Chapter 19 - 25

26. Plan Your Questions Copyright © 2012 Pearson Education Chapter 19 - 26 Demonstrate understanding Steer the discussion Evaluate the opportunity Meet interviewer expectations

27. Build Your Confidence Copyright © 2012 Pearson Education Chapter 19 - 27

28. Polish Your Style Copyright © 2012 Pearson Education Chapter 19 - 28 Mock interviews (www.myintervie wsimulator.com) Mock interviews (www.myintervie wsimulator.com) Nonverbal skills Nonverbal skills Speaking voice Speaking voice

29. Professional Image Copyright © 2012 Pearson Education Chapter 19 - 29 Grooming Grooming Clothing Clothing Behavior Behavior

30. Copyright © 2012 Pearson Education Chapter 19 - 30

31. Be Ready Upon Arrival Copyright © 2012 Pearson Education Chapter 19 - 31 PreparingTravelingWaiting Your résumé Support papers Mobile phone Review Professionalism Courtesy

32. Summary of Discussion Copyright © 2012 Pearson Education Chapter 19 - 32

33. Interviewing for Success Copyright © 2012 Pearson Education 33 Chapter 19 -

34. The Warm-Up Stage Copyright © 2012 Pearson Education Chapter 19 - 34

35. Copyright © 2012 Pearson Education Chapter 19 - 35 Questions and Answers

36. The Interview Close Copyright © 2012 Pearson Education Chapter 19 - 36

37. Summary of Discussion Copyright © 2012 Pearson Education Chapter 19 - 37

38. Following Up After an Interview Copyright © 2012 Pearson Education 38 Chapter 19 -

39. Follow-Up Messages Copyright © 2012 Pearson Education Chapter 19 - 39 Thank-you message Message of inquiry Request for more time

40. Follow-Up Messages Copyright © 2012 Pearson Education Chapter 19 - 40 Letter of acceptance Letter declining job offer Letter of resignation

41. Copyright © 2012 Pearson Education Chapter 19 - 41

42. Chapter 19 Copyright © 2012 Pearson Education Chapter 19 - 42 Applying and Interviewing for Employment