1. RAILINC I ACACSO 2013 + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + DDCT Truck Hunting and Shipper Reject Mark Aldenderfer ACACSO May 8, 2013 1

2. RAILINC I ACACSO 2013 + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + Agenda DDCT Truck Hunting for Car Hire Shipper Reject Overview Question and Answer Session 2

3. RAILINC I ACACSO 2013 + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + DDCT Truck Hunting for Car Hire 3

4. RAILINC I ACACSO 2013 + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + DDCT Truck Hunting for Car Hire Truck Hunting Alerts will be able to automatically create DDCT Rule 1 Incidents –Alert on Empty Car, DDCT will wait for the next loaded movement to open incident –Alert on Loaded Car, DDCT will wait for the next loaded movement after the car is emptied 4

5. RAILINC I ACACSO 2013 + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + DDCT Truck Hunting for Car Hire Truck Hunting Incidents will be treated as a normal Rule 1 Incident once the car is shown empty –DDCT LCS will not move car hire into owner’s account while the car is loaded –If disposition has not been provided when car is shown empty, car hire will remain with handling carrier 5

6. RAILINC I ACACSO 2013 + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + DDCT Truck Hunting for CH THD Alert on Loaded CarTHD Alert on Empty Car LoadedTHD AlertEmptyTHD Alert LoadedEmpty LoadedDDCT Incident Opened LoadedDDCT Incident OpenedLoaded EmptyCar Hire moved to DSP8EmptyCar Hire Moved to DSP8 Empty 6

7. RAILINC I ACACSO 2013 + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + Shipper Reject Through DDCT 7

8. RAILINC I ACACSO 2013 + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + Shipper Reject DDCT Provide a process to allow shippers to provide information on cars rejected at industry Feed this information into the DDCT incident workflow to allow for increased visibility and efficiencies handling the equipment 8

9. RAILINC I ACACSO 2013 + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + Shipper Reject Goals Track reject reason from shippers to analyze bad order trends Store equipment information on shipper reject in DDCT so that an incident can be quickly created if the Carrier decides to create a Rule 1 Incident 9

10. RAILINC I ACACSO 2013 + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + Shipper Reject Goals (cont.) Provide shippers with ability to identify specific defect information during equipment rejection 10

11. RAILINC I ACACSO 2013 + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + Shipper Reject Process Flow 11 HC Places cars at Industry Shipper logs reject information into DDCT to create a “Reject Record” Notifications sent to the HC and the CMO (possibly) Reference Identifier attached to the Reject Record DDCT incident created? Yes No HC updates the RR with action and RR is closed Incident number is attached to the RR and RR is closed

12. RAILINC I ACACSO 2013 + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + Question and Answer Contact Railinc –Email: csc@railinc.comcsc@railinc.com –Phone: 1-877-RAILINC(724-5462) 12