2. IMAGE You only get once chance to make a good first impression

3. SIGNAGE AND BANNERS- what do they really say about your facility? Lighted signs need to be 100% operational.Lighted signs need to be 100% operational. Banners need to be professionally done and in good shape.Banners need to be professionally done and in good shape. Gate signs need to be current and readable.Gate signs need to be current and readable. No hand written signs.No hand written signs. Flags and pennants need to be clean with no tears or stainsFlags and pennants need to be clean with no tears or stains Reader boards- need to be approved messages with no letters missing.Reader boards- need to be approved messages with no letters missing. Brochures need to be stocked and applicable.Brochures need to be stocked and applicable.

4. Landscape and Building- an important part of your facility’s image Landscaping needs to be neat and maintained.Landscaping needs to be neat and maintained. Buildings need to be clean and graffiti free.Buildings need to be clean and graffiti free. Parking lots need to be clean.Parking lots need to be clean. Dumpster area needs to be maintained.Dumpster area needs to be maintained. Hallways cleaned regularly.Hallways cleaned regularly. Vacant units clean and tagged.Vacant units clean and tagged. High traffic areas need to be painted as needed.High traffic areas need to be painted as needed. Windows cleaned periodically.Windows cleaned periodically. Offices should be clean and professional lookingOffices should be clean and professional looking Bathrooms need to be cleaned and stocked.Bathrooms need to be cleaned and stocked.

5. Image of your staff- would you rent from your team? In approved uniform at all times including name tags. In approved uniform at all times including name tags. Polite and courteous at all times. Polite and courteous at all times. Professional and knowledgeable. Professional and knowledgeable. Minimize distractions- cell phones, irrelevant conversations, irate customers. Minimize distractions- cell phones, irrelevant conversations, irate customers. Set yourself up for success- have all needed items at arm’s reach. Set yourself up for success- have all needed items at arm’s reach. Only offer what you can attain with customers. Only offer what you can attain with customers.

6. PERCEPTION IS REALITY WHAT IS YOUR CUSTOMERS’ PERCEPTION OF YOUR FACILITY AND YOUR BUSINESS?