1. © 2006 Cisco Systems, Inc. All rights reserved.1 Cisco Unity Connection – External Service Diagnostic Tool Unity Connection ESDT TOI Overview Yolanda Liu, liuyu@cisco.comliuyu@cisco.com

2. © 2006 Cisco Systems, Inc. All rights reserved.2 ESDT is a diagnostic tool which helps the administrator configure and trouble shoot the issues related to the external services and accounts (Exchange 2003/2007, MPE 2.x and MP 7.0) ESDT is available from UC admin which can be triggered on demand, as well as a SysAgent task which periodically check all the configured external services on the server. Introduction

3. © 2006 Cisco Systems, Inc. All rights reserved.3 Two levels of check: 1. System level: Network connectivity of the server (ping, DNS lookup) Service port availability – non-secure, SSL (SSL connection and certificate validation if configured) Service configurations 2. User level: Everything listed in 1 ESA configuration and related system configuration e.g. COS Make service API calls using underlying calendaring interface ( validate service credentials (if configured to be used) and user credentials, make simple API call e.g. get message count, etc) Checked Items

4. © 2006 Cisco Systems, Inc. All rights reserved.4  Access from System Settings->Exernal Services create/edit ES, “Test” button GUI for ESD

5. © 2006 Cisco Systems, Inc. All rights reserved.5  On ES search page, view configured ES Search configured ES

6. © 2006 Cisco Systems, Inc. All rights reserved.6  Edit existing ES and save the changes, then Test. Edit existing ES

7. © 2006 Cisco Systems, Inc. All rights reserved.7  Edit existing ES and save the changes, then Test. Check results

8. © 2006 Cisco Systems, Inc. All rights reserved.8  On Subscriber Basics->External Service Account, search configured ESA Search configured ESA

9. © 2006 Cisco Systems, Inc. All rights reserved.9  Edit ESA, save changes, then validate. Edit configured ESA

10. © 2006 Cisco Systems, Inc. All rights reserved.10 Display Results Validation results:

11. © 2006 Cisco Systems, Inc. All rights reserved.11  On Tools/Task Management, configure ”Check ES” task SysAgent Task

12. © 2006 Cisco Systems, Inc. All rights reserved.12  Task Alerts are stored in DB and can be viewed on demand. SysAgent Task Alerts

13. © 2006 Cisco Systems, Inc. All rights reserved.13 Turn on diagnostic traces for ESD

14. © 2006 Cisco Systems, Inc. All rights reserved.14 View log files – diag_Tomcat_xxx.uc

15. © 2006 Cisco Systems, Inc. All rights reserved.15 View log files – diag_Tomcat_xxx.uc

16. © 2006 Cisco Systems, Inc. All rights reserved.16 1.Unity Connection ESDT FFS : EDCS-596036, Yolanda LiuEDCS-596036 2.Unity Connection ESDT FDS: EDCS-613173, Yolanda LiuEDCS-613173 3.Unity Connection Calendaring FFS: EDCS-597636, Andrew BiggsEDCS-597636 For Further Information

17. © 2006 Cisco Systems, Inc. All rights reserved.17