1. Bug Or Feature Submitting Support Requests and Development Ideas

2. Bug vs. Feature A bug is a problem where the software deviates from expected behavior. The expected behavior of the person who developed the software. A feature is something new added to the software or something that changes expected behavior.

3. Some Examples

4. Do you get an ugly error? Most likely a bug, but read the error message just to be sure.

5. Does your request start with “It would be nice…” Most likely a feature

6. Has a feature available in previous releases suddenly disappeared? Most likely a bug, but the feature could have moved or now behaves differently.

7. When in doubt, tell network staff and let them sort it out.

8. Launchpad MassLNC and network staff often submit bugs to the community through a web site called Launchpad: https://launchpad.net/evergreen Users can follow along with bugs/enhancements important to them

10. Working with Others to Implement New Features Sharing development ideas with the community for feedback and fresh perspectives Working with others to jointly fund development projects of mutual interest