2. Consumer Rights Joanne Smith 25 th September 2012

3. Consumer Rights  What are Consumer Rights  Why they are important  How you can help

4. Consumer Rights  What are consumer rights  Terms placed into agreements for the sale or supply of goods and services  Cannot be removed from consumers through the sellers terms and conditions

5. Consumer Rights  Why they are important  Balance the power between the seller and the purchaser  Ensure the purchaser receives the goods or services they have paid for

6. Consumer Rights  How Trading Standards help  Pre-shopping advice to consumers  Recommending businesses

7. Consumer Rights  What is Buy With Confidence?  Trader approval scheme  Who can join the scheme  How are we recruiting members

8. Consumer Rights  What is Buy With Confidence?  How does a business become approved  What are the aims for Cambridgeshire  How is the scheme being promoted

9. Consumer Rights  What is Buy With Confidence?  How members can be found:  By visiting www.buywithconfidence.gov.uk  By calling 08454 040506  By asking at your local library

10. Consumer Rights  Can you help Buy With Confidence?  Do you know businesses that might want to join?  Have you got clients who may benefit from using approved members?  Can you help promote the scheme too?