1. Meet Us at the Crossroads! Eva Yuen Jessica Oh Nuwanee Kirihennedige

2. Vision We take pride in providing great customer service and a quality dining experience. Mission As members of the Cal Dining team, our job is to take care of our customers and employees. Our passion is great service and excellent food. Values Service 1st Enthusiasm Respect Value Communication Accountability Learning

3. INPUT RESOURCES REQUIRED TO ACCOMPLISH OBJECTIVES (SERVCAL) HUMAN SKILLS Interpersonal skills Friendly and respectful to fellow co-workers & students Not as a responsibility but because it is part of a lifestyle Communication of knowledge

4. PHYSICAL MATERIALS Food & Supplies Wide range of various foods FACILITIES Space & Equipment Adequate equipment but lack of space INPUT (continue)

5. TRANSFORMATION ANY ACTION TO CHANGE INPUT TO OUTPUT SUBSYSTEM- FUNCTIONAL Procurement Organization Communication Reliability FIFO Production Individualized responsibility & trust Service Friendly & caring Great atmosphere

6. SUBSYSTEM – MANAGEMENT Staffing Self-Operational Optimal delegation of responsibilities

7. SANITATION AND SAFETY Is it “serve safe” ? - Uniform - Cleanliness - Education – accessible information - Temperature safety - Ergonomics

8. LINKING PROCESSES Decision Making Communication Balance

9. OUTPUT RESULTS OF TRANSFORMING INPUT INTO ACHEIVEMENT OF A SYSTEM’S GOAL Customer & employee satisfaction Seeking improvement on quality of work life Feedback Fast implementation on customers’ needs Products Accommodation of a variety of food choices

10. Thank You!