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TRIPLE DECKER WRAP-UP Susan Bahr, Esq. Law Offices of Susan Bahr, PC (301) 258-8947

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Presentation on theme: "TRIPLE DECKER WRAP-UP Susan Bahr, Esq. Law Offices of Susan Bahr, PC (301) 258-8947"— Presentation transcript:

1 TRIPLE DECKER WRAP-UP Susan Bahr, Esq. Law Offices of Susan Bahr, PC (301) 258-8947 sbahr@bahrlaw.com

2 Law Offices of Susan Bahr, PC TOPICS 1.MONEY 2.SERVICES 3.MOTIVATING CUSTOMERS AND STAFF

3 Law Offices of Susan Bahr, PC TOPICS

4 Law Offices of Susan Bahr, PC 1. MONEY NECA UPDATE –2004 Annual Access Tariff Filing – suspended, perhaps investigation

5 Law Offices of Susan Bahr, PC 1. MONEY NECA UPDATE –2004 Annual Access Tariff Filing – suspended, perhaps investigation –Channelized T-1 EUCLs

6 Law Offices of Susan Bahr, PC 1. MONEY NECA UPDATE –2004 Annual Access Tariff Filing – suspended, perhaps investigation –Channelized T-1 EUCLs –AT&T Petition re “deemed lawfulness” of tariffs and NECA’s alleged “overearnings”

7 Law Offices of Susan Bahr, PC 1. MONEY INTERCARRIER COMPENSATION

8 Law Offices of Susan Bahr, PC 1. MONEY INTERCARRIER COMPENSATION ACCESS USF END-USER CHARGES

9 Law Offices of Susan Bahr, PC 1. MONEY INTERCARRIER COMPENSATION –EPG: Roger Nishi Capacity-Based Plan for Intercarrier Compensation Lowers intrastate access Moves to capacity-based “ports and links”

10 Law Offices of Susan Bahr, PC 1. MONEY INTERCARRIER COMPENSATION –EPG: Roger Nishi –ARIC: Ken Pfister Very rural, high-cost companies Unified, cost-based plan – called the “FACTS Plan” Equalizes intrastate, interstate and reciprocal compensation rates Unrecovered revenues from State Equalization Fund

11 Law Offices of Susan Bahr, PC 1. MONEY INTERCARRIER COMPENSATION –EPG: Roger Nishi –ARIC: Ken Pfister –ICF Bill and Keep Too much dependence on USF Question re intrastate rates vs. Congressional action

12 Law Offices of Susan Bahr, PC 1. MONEY INTERCARRIER COMPENSATION “We need to get the elephant up and moving, and not get distracted by BB’s”

13 Law Offices of Susan Bahr, PC TOPICS

14 Law Offices of Susan Bahr, PC 2. SERVICES TRIPLE PLAY DATA VOICE VIDEO

15 Law Offices of Susan Bahr, PC 2. SERVICES TRIPLE PLAY –Ultimate defensive play –Good defense = Good offense

16 Law Offices of Susan Bahr, PC 2. SERVICES TRIPLE PLAY –Ultimate defensive play –Good defense = Good offense –Consider pending regulatory issues

17 Law Offices of Susan Bahr, PC 2. SERVICES TRIPLE PLAY –Ultimate defensive play –Good defense = Good offense –Consider pending regulatory issues –Look at technical and operational issues

18 Law Offices of Susan Bahr, PC 2. SERVICES TRIPLE PLAY –Ultimate defensive play –Good defense = Good offense –Consider pending regulatory issues –Look at technical and operational issues –Consider the trends

19 Law Offices of Susan Bahr, PC 2. SERVICES TRIPLE PLAY –Ultimate defensive play –Good defense = Good offense –Consider pending regulatory issues –Look at technical and operational issues –Consider the trends –Less churn? –Will customer care about you?

20 Law Offices of Susan Bahr, PC TOPICS

21 Law Offices of Susan Bahr, PC 3. MOTIVATING CUSTOMERS AND STAFF Make people feel valued; give them positive feedback

22 Law Offices of Susan Bahr, PC 3. MOTIVATING CUSTOMERS AND STAFF Make people feel valued; give them positive feedback

23 Law Offices of Susan Bahr, PC 3. MOTIVATING CUSTOMERS AND STAFF Make people feel valued; give them positive feedback

24 Law Offices of Susan Bahr, PC 3. MOTIVATING CUSTOMERS AND STAFF Make people feel valued; give them positive feedback

25 Law Offices of Susan Bahr, PC 3. MOTIVATING CUSTOMERS AND STAFF Make people feel valued; give them positive feedback Build emotional connections with customers

26 Law Offices of Susan Bahr, PC 3. MOTIVATING CUSTOMERS AND STAFF Make people feel valued; give them positive feedback Build emotional connections with customers

27 Law Offices of Susan Bahr, PC 3. MOTIVATING CUSTOMERS AND STAFF

28 Law Offices of Susan Bahr, PC 3. MOTIVATING CUSTOMERS AND STAFF

29 Law Offices of Susan Bahr, PC 3. MOTIVATING CUSTOMERS AND STAFF

30 Law Offices of Susan Bahr, PC 3. MOTIVATING CUSTOMERS AND STAFF

31 Law Offices of Susan Bahr, PC 3. MOTIVATING CUSTOMERS AND STAFF MARKETING YOUR COMPANY Image Website Education Community Relations Media Relations

32 Law Offices of Susan Bahr, PC 3. MOTIVATING CUSTOMERS AND STAFF MARKETING YOUR COMPANY Image Website Education Community Relations Media Relations

33 Law Offices of Susan Bahr, PC 3. MOTIVATING CUSTOMERS AND STAFF FOOD – The ultimate motivator

34 Law Offices of Susan Bahr, PC

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67 SPECIAL MENTION

68 Law Offices of Susan Bahr, PC

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71 ROGER’S SUCCESSOR

72 Law Offices of Susan Bahr, PC

73 1.MONEY NECA Intercarrier compensation TRIPLE-DECKER WRAP-UP

74 Law Offices of Susan Bahr, PC 1. MONEY 2. SERVICES Triple Play TRIPLE-DECKER WRAP-UP

75 Law Offices of Susan Bahr, PC 1. MONEY 2. SERVICES 3. MOTIVATING CUSTOMERS AND STAFF TRIPLE-DECKER WRAP-UP

76 Law Offices of Susan Bahr, PC www.bahrlaw.com


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