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TRIPLE DECKER WRAP-UP Susan Bahr, Esq. Law Offices of Susan Bahr, PC (301) 258-8947 sbahr@bahrlaw.com
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Law Offices of Susan Bahr, PC TOPICS 1.MONEY 2.SERVICES 3.MOTIVATING CUSTOMERS AND STAFF
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Law Offices of Susan Bahr, PC TOPICS
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Law Offices of Susan Bahr, PC 1. MONEY NECA UPDATE –2004 Annual Access Tariff Filing – suspended, perhaps investigation
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Law Offices of Susan Bahr, PC 1. MONEY NECA UPDATE –2004 Annual Access Tariff Filing – suspended, perhaps investigation –Channelized T-1 EUCLs
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Law Offices of Susan Bahr, PC 1. MONEY NECA UPDATE –2004 Annual Access Tariff Filing – suspended, perhaps investigation –Channelized T-1 EUCLs –AT&T Petition re “deemed lawfulness” of tariffs and NECA’s alleged “overearnings”
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Law Offices of Susan Bahr, PC 1. MONEY INTERCARRIER COMPENSATION
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Law Offices of Susan Bahr, PC 1. MONEY INTERCARRIER COMPENSATION ACCESS USF END-USER CHARGES
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Law Offices of Susan Bahr, PC 1. MONEY INTERCARRIER COMPENSATION –EPG: Roger Nishi Capacity-Based Plan for Intercarrier Compensation Lowers intrastate access Moves to capacity-based “ports and links”
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Law Offices of Susan Bahr, PC 1. MONEY INTERCARRIER COMPENSATION –EPG: Roger Nishi –ARIC: Ken Pfister Very rural, high-cost companies Unified, cost-based plan – called the “FACTS Plan” Equalizes intrastate, interstate and reciprocal compensation rates Unrecovered revenues from State Equalization Fund
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Law Offices of Susan Bahr, PC 1. MONEY INTERCARRIER COMPENSATION –EPG: Roger Nishi –ARIC: Ken Pfister –ICF Bill and Keep Too much dependence on USF Question re intrastate rates vs. Congressional action
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Law Offices of Susan Bahr, PC 1. MONEY INTERCARRIER COMPENSATION “We need to get the elephant up and moving, and not get distracted by BB’s”
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Law Offices of Susan Bahr, PC TOPICS
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Law Offices of Susan Bahr, PC 2. SERVICES TRIPLE PLAY DATA VOICE VIDEO
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Law Offices of Susan Bahr, PC 2. SERVICES TRIPLE PLAY –Ultimate defensive play –Good defense = Good offense
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Law Offices of Susan Bahr, PC 2. SERVICES TRIPLE PLAY –Ultimate defensive play –Good defense = Good offense –Consider pending regulatory issues
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Law Offices of Susan Bahr, PC 2. SERVICES TRIPLE PLAY –Ultimate defensive play –Good defense = Good offense –Consider pending regulatory issues –Look at technical and operational issues
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Law Offices of Susan Bahr, PC 2. SERVICES TRIPLE PLAY –Ultimate defensive play –Good defense = Good offense –Consider pending regulatory issues –Look at technical and operational issues –Consider the trends
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Law Offices of Susan Bahr, PC 2. SERVICES TRIPLE PLAY –Ultimate defensive play –Good defense = Good offense –Consider pending regulatory issues –Look at technical and operational issues –Consider the trends –Less churn? –Will customer care about you?
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Law Offices of Susan Bahr, PC TOPICS
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Law Offices of Susan Bahr, PC 3. MOTIVATING CUSTOMERS AND STAFF Make people feel valued; give them positive feedback
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Law Offices of Susan Bahr, PC 3. MOTIVATING CUSTOMERS AND STAFF Make people feel valued; give them positive feedback
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Law Offices of Susan Bahr, PC 3. MOTIVATING CUSTOMERS AND STAFF Make people feel valued; give them positive feedback
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Law Offices of Susan Bahr, PC 3. MOTIVATING CUSTOMERS AND STAFF Make people feel valued; give them positive feedback
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Law Offices of Susan Bahr, PC 3. MOTIVATING CUSTOMERS AND STAFF Make people feel valued; give them positive feedback Build emotional connections with customers
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Law Offices of Susan Bahr, PC 3. MOTIVATING CUSTOMERS AND STAFF Make people feel valued; give them positive feedback Build emotional connections with customers
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Law Offices of Susan Bahr, PC 3. MOTIVATING CUSTOMERS AND STAFF
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Law Offices of Susan Bahr, PC 3. MOTIVATING CUSTOMERS AND STAFF
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Law Offices of Susan Bahr, PC 3. MOTIVATING CUSTOMERS AND STAFF
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Law Offices of Susan Bahr, PC 3. MOTIVATING CUSTOMERS AND STAFF
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Law Offices of Susan Bahr, PC 3. MOTIVATING CUSTOMERS AND STAFF MARKETING YOUR COMPANY Image Website Education Community Relations Media Relations
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Law Offices of Susan Bahr, PC 3. MOTIVATING CUSTOMERS AND STAFF MARKETING YOUR COMPANY Image Website Education Community Relations Media Relations
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Law Offices of Susan Bahr, PC 3. MOTIVATING CUSTOMERS AND STAFF FOOD – The ultimate motivator
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Law Offices of Susan Bahr, PC
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SPECIAL MENTION
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Law Offices of Susan Bahr, PC
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ROGER’S SUCCESSOR
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Law Offices of Susan Bahr, PC
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1.MONEY NECA Intercarrier compensation TRIPLE-DECKER WRAP-UP
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Law Offices of Susan Bahr, PC 1. MONEY 2. SERVICES Triple Play TRIPLE-DECKER WRAP-UP
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Law Offices of Susan Bahr, PC 1. MONEY 2. SERVICES 3. MOTIVATING CUSTOMERS AND STAFF TRIPLE-DECKER WRAP-UP
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Law Offices of Susan Bahr, PC www.bahrlaw.com
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