1. © 1999 National Burglar & Fire Alarm Association 12-1 Chapter 12 What should you expect from an Alarm Company? Alarms: The First Line of Defense

2. © 1999 National Burglar & Fire Alarm Association 12-2 What To Expect From Your Alarm Company Provide written instruction manual. Provide clear training at the time of installation. Be available to answer follow-up questions.

3. © 1999 National Burglar & Fire Alarm Association 12-3 What To Expect From Your Alarm Company Prompt & effective repair of the system. Alarm verification by telephone call, video or audio built into your system. Proper licenses.

4. © 1999 National Burglar & Fire Alarm Association 12-4 What To Expect From Your Alarm Company Available to update account information, phone numbers, emergency contacts. Able to identify "zones" which have been tripped. Available to receive calls & perform repairs after normal business hours.

5. © 1999 National Burglar & Fire Alarm Association 12-5 How To Recognize A Reputable Alarm Dealer Licensed as an alarm installing company in your state & municipality (if required). Installation Certified (IQ) Qualified Dealer. –Contractual commitment to ethics, standards, false alarm reduction & training of both the installer & the customer. Membership in state & national associations (NBFAA). –Code of Ethics. –Installation Standards. –Training.

6. © 1999 National Burglar & Fire Alarm Association 12-6 Alarms: The First Line of Defense 1- Introduction 2- What is an Alarm System 3- What is A False Dispatch 4- Impact of False Dispatches 5- Causes of False Dispatches 6- Preventing False Dispatches 7- User Controls 8- Sensors 9- The Control 10- The Central Station 11- How Authorities Respond 12- What to expect for Alarm Co.s 13- The Alarm Ordinance 14- Sources of Information 15- Site Survey 5 Minute Break 10 Minute Break 60 Minute Lunch 30 Minute Lunch Next Chapter