1. Cohort 2 Coaching Meeting March 13, 2013 Denise Flook, RN, MPH, CIC Cohort 2 and HAI Affinity Group Lead Vice President, Infection Prevention/Staff Engagement

2. Learn. Act. Improve. Spread. Keep the Drum Beat Going. Framing Our Meeting Putting Patients First: Preventing All Cause Harm Think of what worked and how you can learn from it What would you add/adapt to make it work in your hospital Think about what insights you gained Share Your Lessons

3. Learn. Act. Improve. Spread. Keep the Drum Beat Going. Appreciative Inquiry What has worked well in the past month to eliminate harm across the board? Tell me how you have acted on the commitment you made at the kickoff

4. Learn. Act. Improve. Spread. Keep the Drum Beat Going. OUR PROGRESS SO FAR

5. Learn. Act. Improve. Spread. Keep the Drum Beat Going. Best Practices Snapshot Survey Areas with less than 60% yes responses are key target areas Will provide education and coaching on these areas Will provide education and coaching on areas you want to focus on Changes to be made for Q2 Survey – Culture of Patient Survey at least once in previous 3 years – Communication and Teamwork tools to include CUSP, Crew Resource Management and TeamSTEPPS

6. Learn. Act. Improve. Spread. Keep the Drum Beat Going. Hospital Visits Plan With Lead Contact Process – Previsit call if possible to review day and data – Meet with Senior Leadership and Quality group – Meet with directors and others Review data Discuss priorities Offer assistance and tools – Summary meeting with Quality director/Lead to identify next steps – Follow up

7. Learn. Act. Improve. Spread. Keep the Drum Beat Going. Upcoming Education March 20, 2013 Hospital Acquired Conditions Affinity Group – VTE – Guest speaker – National expert Vicky Agramonte from IPRO of New York March 26, 2013 CARE Core Training @ GHA March 28, 2013 CARE Core Training @ Vidalia April 1, National Call - Adverse Drug Events June 5 -7 Nurse Leadership Institute June 17 – 21 Lean/Six Sigma Green Belt Training, GHA

8. Learn. Act. Improve. Spread. Keep the Drum Beat Going. Needs What would you like to discuss in the next meeting on April 10? What can I provide for you to assist you? Please complete the evaluation

9. Learn. Act. Improve. Spread. Keep the Drum Beat Going. CONTACT INFORMATION Denise Flook dflook@gha.orgdflook@gha.org. 770-249-4518