1. MyEdge Overview Comprehensive and Easy Customer Portal

2. What is MyEdge? One unified website for customer applications and resources, including: –Pull Order Status –Trouble Tickets –Log-in to the Billing System –View Network Outages –Set Email Preferences and Account Tools –Managed Network Services (MNS)* *Only visible if you subscribe to the MNS service

3. MyEdge Home Page At-a-glance ticket summary Click on “Contact” Info for your Account Manager, Project Manager (if applicable)

4. My Account Streamline the management of your account and get 24x7 access to data such as: –Orders Order Reports Disconnect Orders –Bills Log in to our Bill Paying System –Manage User Accounts Create a new user Search/sort existing users Edit user contact data and passwords Manage email preferences

5. My Account

6. Support Bypass phone tech support Manage, open, review and update your trouble tickets online Query trouble tickets by: –Status –Created date –Closed date –Order number –Case number Review our escalation procedures

7. Support

8. Tools Grab informational documents such as: –Service Level Agreements –Network Coverage Maps –Product Brochures Use the MyEdge API to integrate into your web applications

9. Network The ability to search historical Network Alerts is only available for MNS subscribers. Otherwise any information displayed on this tab is in real-time. This tab shows customers any network outages in real-time that is potentially service affecting. The logic has been refined to only show applicable network outages. It will automatically pull up any associated OMS’ (Order Management System) and related trouble-tickets and append them to the Master Network Outage ticket and display the results/notes accordingly.

10. For Managed Network Service Customers

11. Managed Network Services (MNS) In addition to the My Account, Support, Tools & Network tabs, customers who have MNS will see two additional tabs: 1.Dashboard Includes order status summary, trouble ticket summary, provisioning alerts, and service alerts. Provisioning alerts include: –Missed LEC milestone dates –Installation schedules –Trouble tickets impeding broadband delivery –Recently canceled orders Service alerts include: –Out of SLA tickets –Open tickets –Closed tickets (last three days) 2.MNS

12. Managed Network Services Dashboard view (only available to MNS subscribers) –Red/Green icons indicate monitored sites that are up or down. –Use the filters as an order provisioning status tool

13. Managed Network Services MNS Home Page View (only available to MNS subscribers)

14. Managed Network Services If you do not currently have MNS and would like additional information on the network reporting and monitoring tool, please contact your Account Executive or Account Manager.

15. Thank you!