2. Request Tracker Trouble Ticket System By: Kellen Greto

3. What is Request Tracker Is a ticket tracking system written in Perl used to coordinate tasks and manage requests among a community of users. First released in 1996 by Jesse Vincent. It has multiple interfaces when dealing with trouble tickets. Web Interface- for logged in users as well as guest users. Email Interface- Emails are stored as correspondence on a ticket and the software makes the distinction between public and private comments.

4. Request Tracker Ticket

5. Filtering Requests with Request Tracker

6. Reports

7. Narrow Reports Down to Assigned Staff Members

8. Customized Reports

9. Customizing Reports

10. Customized Report for Staff

11. Sources http://en.wikipedia.org/wiki/Request_Tracker. http://en.wikipedia.org/wiki/Request_Tracker http://download.cnet.com/Request-Tracker/3001-2652_4- 10019671.html?spi=bd4a4f644ecaa6fc4cc028e16df9f031&dlm=0&idl =n. http://download.cnet.com/Request-Tracker/3001-2652_4- 10019671.html?spi=bd4a4f644ecaa6fc4cc028e16df9f031&dlm=0&idl =n