1. What’s next? Find out how “operations” affects the bottom line … How does operations affect the profitability of customers or markets? How can support processes improve performance? Focus on a situation with a single channel design and customers with different requirements Where we have been Waiting lines …. Service arrangement affects performance Multiple channel Single channel Number of servers adjusts capacity

2. What is the situation? Min-Yo is a company with a single manufacturing process that can produce products for three market segments. The market segments are Licensed Brands, Subcontracted Brands, and Special Garments. Each market segment has its own requirements and competitive priorities. Your task is threefold: 1. Define your scheduling and order entry processes. 2. Explain the performance drivers for your processes, which include order entry, scheduling, and order fulfillment. 3. Outperform the other teams with respect to total profits in the simulation.

3. Operations Performance Drivers Definition Decisions that affect the ability of a process to achieve its competitive priorities and performance measures. Drivers Employee schedules Number of employees Facility design Priority rules Competitive Priority Delivery speed Performance Measures Sales Profits ROI